ProPheT 216
Well-Known Member
That's shitty that their Like that. But hey, did you run those of an extension cord. If so how long and what guage?
Mars Hydro warning
- Thread starter Cabrone
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Cabrone
Well-Known Member
I said would stop posting until they have a chance to resolve my problems later tonight, we have to wait due to the time difference to China. I didn't go through the whole story cuz I didn't want to write a book. I was a auto technician for 25 years. I understand how shitty electrical connectors can be. I'm not a 20 year old kid on his first go. FYI it was the output connector from driver to the led bar harness.
Cabrone
Well-Known Member
No extension cord! The problem was not on the input side. It was to the led bars
ProPheT 216
Well-Known Member
I didn't stop and really pay attention to wire guage specifics untill I put in my first car stereo. Then I saw how important the proper guage wire is over distance
lusidghost
Well-Known Member
A light should never catch fire. Even when cranked up to 100. Which makes the EC argument kind of silly.
with electronical equipment, its pretty common for companies to ask you to send it back, they want to investigate what happened if they need to recall things for others safety
I would not say this out of the scope of realistic information they are asking. Iget it its fucking annoying but , they need to know and some basic photos and information isnt as detailed as theircompany taking it apart to see what the fuck happened they want to do their due diligence to ensure this doesnt happen again
Really large companies like say when my ninja blender cracked on me and almost exploded, theydidnt give a fuck because they can cut their losses.
But a smaller scale company is going to want to investigate and see what the fuck happened. this is a piece of equipment that can indeed burn a house down, they care. they need to know what happened.
I see posts of various people getting upset at products, companies etc for asking things like send backs they think is unrealistic, but its not.
As a small business owner myself, I'm going go out on al imb and say if youre writing fuck them fuck this company on open forums, I have to wonder what you're like in private email,
I personally don't fucking allow people to treat me like shit because a problem happened with a product, I will go above and beyond for my customers, if a fuck up is onmy end, Iam happy to fix it I give several solutions but if someone treats me like trash nah, im a person and i dont accept peoples angry belittled entitled attitude.
Theres this common theme that people can treat customer service reps, or companies like shit to get their way, and trash them all they want,and treat people like they arent even human, its gotta stop because its just a gross behavior.
You also have a company here who has a language barrier, so being understanding that tone of text probably is going to get muddled in there,
I would not say this out of the scope of realistic information they are asking. Iget it its fucking annoying but , they need to know and some basic photos and information isnt as detailed as theircompany taking it apart to see what the fuck happened they want to do their due diligence to ensure this doesnt happen again
Really large companies like say when my ninja blender cracked on me and almost exploded, theydidnt give a fuck because they can cut their losses.
But a smaller scale company is going to want to investigate and see what the fuck happened. this is a piece of equipment that can indeed burn a house down, they care. they need to know what happened.
I see posts of various people getting upset at products, companies etc for asking things like send backs they think is unrealistic, but its not.
As a small business owner myself, I'm going go out on al imb and say if youre writing fuck them fuck this company on open forums, I have to wonder what you're like in private email,
I personally don't fucking allow people to treat me like shit because a problem happened with a product, I will go above and beyond for my customers, if a fuck up is onmy end, Iam happy to fix it I give several solutions but if someone treats me like trash nah, im a person and i dont accept peoples angry belittled entitled attitude.
Theres this common theme that people can treat customer service reps, or companies like shit to get their way, and trash them all they want,and treat people like they arent even human, its gotta stop because its just a gross behavior.
You also have a company here who has a language barrier, so being understanding that tone of text probably is going to get muddled in there,
Jjgrow420
Well-Known Member
Ya sorry man I wasn't trying to imply anything I was just stating I didn't know you or your exp so it's hard to say one way or another. You see all kinds of crazy stuff people do, so you can't rule anything out until all the facts are presented. That's all!
Jjgrow420
Well-Known Member
I'm sure, if I left my CMH running in an enclosed space for a significant amount of time daily eventually it'll overhead and fail and possibly catch fire even.... You're running fairly large amperage into something that creates heat.... And if there's an arc between contacts that could cause the power to deliver a higher amperage to the driver than it is rated for and cause it to overheat/melt. Which sounds like exactly what happend in this circumstance. Now all I was just trying to say that there could be other reasons that it happened, and hopefully op would reply with some more info. Which he did..
Jjgrow420
Well-Known Member
I'm really not on anyone's side here I just understand electronics to some degree and was trying to get to the actual root of the problem is all. Neutral jj
Now I already mentioned that connector sucks... It was a negative in my review on it. So I have some exp with the actual connector he's showing and was just saying it can be semi janky and extra care is needed to make sure connection is secure. Or else cut it out and rewire sans connector.
Now I already mentioned that connector sucks... It was a negative in my review on it. So I have some exp with the actual connector he's showing and was just saying it can be semi janky and extra care is needed to make sure connection is secure. Or else cut it out and rewire sans connector.
lusidghost
Well-Known Member
I'm not saying a user can't do something stupid to burn their grow down, but what you're describing would still be an issue with the light. I've had my Spectrum Kings running 24/7 for pretty much 6 years straight.
lusidghost
Well-Known Member
We're calling Mars Hydro a small business now?
Cabrone
Well-Known Member
All my emails have been respectful. You get more help when being poliet and respectful. The time delay has definitely been part of the struggle. They offered a loaner light if I gave them a deposit. I just said I am not giving them another dime. I will throw away half my plants and do half a run. Sorry if my frustration came out and kind of made me look like a dick. I figured I could get away with it a little on social media.
No worries, this site is awesome and 90% of people here have good intentions. The @MarsHydrofactory trying to help me. I am not trying to bash on the products. It runs cool, puts out a ton of light, and obviously has grown some great plants from what I've seen. Hey shit happens I got a lemon, I'm ok with that I just want a better response than "send us your 1 week old light and we will determine what to do when we get it." $1650 for 2 lights. They took my money within minutes. Now they won't send me a new light because they don't trust me to send back the burned light? I get why they want it back. You are absolutely correct They! They want to see what happened, I get that.
Cabrone
Well-Known Member
100% agree. Connector sucks
Doug Dawson
Well-Known Member
That is totally understandable. I think all companies should put great effort into customer service, especially when speaking of grow equipment where live things are tied to them. Plants can't be patient and need their lights to work so it can be frustrating when you run into stuff like this. Look at the bright side, even after saying "FUCK MARS-HYDRO!!! " and "I will never buy from them again and will bash them to anyone that is looking for a new led" their rep here still came to the thread and is trying to get things sorted for you. Hopefully they can sort things out to your satisfaction. As you mentioned, shit happens. There is not one light manufacturer out there that does not have the potential to have electronic issues with a piece of equipment. The biggest thing is that it should only be one off's and that they take care of it. Got my fingers crossed for you.
PopAndSonGrows
Well-Known Member
Dunno why it's so hard for them to just replace a damaged unit when they'll throw a free fixture at anyone that "crosses their heart" they'll do an online grow diary with it.
Luckily the Mars rep here seems to be very cool and responsive. But still, Mars shoulda just sent you another fixture and asked you to send the damaged one back in that box.
Luckily the Mars rep here seems to be very cool and responsive. But still, Mars shoulda just sent you another fixture and asked you to send the damaged one back in that box.
MannyPacs
Well-Known Member
I haven't looked recently but their warranty policy and info used to be pretty straightforward. "They don't trust me..." Doesn't have anything to do with this but if you need the light I've got a somewhat unethical workaround. I had an air fryer go up in smoke 45 days after I bought it and the company was on some "pay $60 return shipping..." (I think I paid $90 or something on sale so that wasn't happening). I found the company Amazon storefront ( make sure it's the company and you're not screwing over some 3rd party mom and pop resell shop) bought the product then repacked and returned their burned up POS.
Just try and remove your emotions as much as possible. They are a Chinese company and they make their money in volume sales so they have different view on customer service than smaller companies in other countries. "They" don't "trust" anybody and just follow the policies.
Maybe offer to shill for them and they will give you some free stuff? Hope this works out well for you buddy
rkymtnman
Well-Known Member
were they gonna cover shipping back to the factory? i can't even imagine what that would cost you out of pocket.
Cabrone
Well-Known Member
You are correct, I came off like a dick and said things out of anger. I do apologize to @MarsHydrofactory for that part of my rant. I do regret that. Just very frustrated with, I counted, 16 emails in my inbox and 20 sent emails all over the last 8 days. Still don't even have a return shipping label. Hopefully this is resolved tonight.
lusidghost
Well-Known Member
Don't let these people make you feel bad. Mars didn't care until you went public with your concerns of their lights burning down your house.
PopAndSonGrows
Well-Known Member
I, for one, don't blame you.
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