Yikes. So far no burns from mine! That stinks. I have had mine for a few weeks now. I use it daily.. I like it a lot. Doesn't need preheated, and the basket is decent sized, so you can do 2 or 3 person portions with most stuff. It can fit an entire Pyrex 4qt bowl.I need one. The last one sent molten sparks that blistered my formica. All the little brown spots are literally molten formica. Note the radiating pattern. I looked downrange but never found the shrapnel.View attachment 5378942