Anything but Mars hydro

MarsHydrofactory

MarsHydrofactory

Well-Known Member
Shape Shifter said:
Here is my MH experience. Ordered a tent and a light. Website says 'in stock' at the time of order. Neither were in stock. Credit card charged full price at the time of order. I still think its shipping asap. Three days later someone from MH contacts me and tells me my items aren't in stock, but I can change my order to things I don't want. I stick with the items I ordered. I eventually get the order in two shipments. The order took more than a month to complete.

The light and tent work fine. Happy with the products so far. Not impressed with their customer service or dishonest sales tactics. This will affect who I order my next gear from.
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Sorry to bring you the unpleasant purchasing history. Factory machines rock from morning to night. They need to rest also. While this time we meet production pressures, the lights and tent always not enough for overseas warehouse, they selling too fast,we work overtime every day in order to produce more, we know our customers cannot wait so long after purchase. The situation will be changed soon since we have another our own factory now , it will be normally working soon. . appreciate your support :leaf: :hug: :hug:
 
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DaFreak

Well-Known Member
You have your own factory? Or are you saying that you have a contract with another factory to make your product?
 
Romulanman

Romulanman

Well-Known Member
MarsHydrofactory said:
Dear Friend, is there anything misunderstanding? tell us your order number or PM us, we will ask the relative department to help you to address the issue. how about your ideas?
Waiting for your kind response to proceed.
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No I don't think there is any misunderstanding. I've been waiting for one tent that is out of stock in the USA. I was told it would be in stock by June 15th. Then June 30th but again changed to July 10th. I just bought a 4x8 which was said to be sitting in the USA warehouse from an email with Bruce on June 28th. My order number for the 4x4 is 200020323. My order number for the 4x8 is 200022013. Thank you for checking on this for me.
 
MarsHydrofactory

MarsHydrofactory

Well-Known Member
Romulanman said:
No I don't think there is any misunderstanding. I've been waiting for one tent that is out of stock in the USA. I was told it would be in stock by June 15th. Then June 30th but again changed to July 10th. I just bought a 4x8 which was said to be sitting in the USA warehouse from an email with Bruce on June 28th. My order number for the 4x4 is 200020323. My order number for the 4x8 is 200022013. Thank you for checking on this for me.
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Your information is highly appreciated. already asked the relative department colleague to contact you.they will try their best to help you. Hope the information is good for you. :hug: :hug:
 
Romulanman

Romulanman

Well-Known Member
MarsHydrofactory said:
Your information is highly appreciated. already asked the relative department colleague to contact you.they will try their best to help you. Hope the information is good for you. :hug: :hug:
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More bullshit like I thot. I get an email stating this morning that the 4x8 is out of stock now....wow what a surprise. I want a refund. I'm not waiting another month for another tent. The 4x4 should be here on the 10th and if that is going to be back ordered a 4th time, I want a refund on that one too.
 
Romulanman

Romulanman

Well-Known Member
I don't know if anyone noticed but they jacked the price of the tents up since they can't keep them in stock. Glad i got 2 of them before the price hike. I can see having to cancel the 4x4 as I'm sure it won't hit the warehouse tmrw. Its lie lie lie to get you to buy buy buy.
 
MarsHydrofactory

MarsHydrofactory

Well-Known Member
Romulanman said:
I don't know if anyone noticed but they jacked the price of the tents up since they can't keep them in stock. Glad i got 2 of them before the price hike. I can see having to cancel the 4x4 as I'm sure it won't hit the warehouse tmrw. Its lie lie lie to get you to buy buy buy.
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Are you buy from the website? eBay didn't change the price. please contact the website to answer your questions, here we will also contact them to confirm it.
 
Romulanman

Romulanman

Well-Known Member
MarsHydrofactory said:
Are you buy from the website? eBay didn't change the price. please contact the website to answer your questions, here we will also contact them to confirm it.
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Yes I bought directly from the website. I have already returned the email that I got this morning while creating a new ticket just to make sure the message was received.
 
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