Again if company will not play along …. Here is what I would do .
Replacing the potentiometer is pretty easy …. 100k linear ( available everywhere )
Simply cutting old one ( at solder point ) , add 18 gauge jumpers to new pot ( see diagram )
Wrap wires / sleeve . Obviously this is done with rig powered
off ( unplugged ).
A few minutes of work and you are golden. Meanwell s are warranted about 7 years . So if it’s the drivers issue , then same model can be had thru various vendors and easily replaced too if under warranty … you will need to check on line and request an RMA for return.
But see if seller will make good on repairs first ….. if not I FIFY.