Hello Everyone, this is the owner of Greybeard Robin Curtiss. This email is to let you know what has happened to Greybeard. Due to some new banking regulations, our Credit card processor dropped us, leaving no way to fulfill your orders.
The processor closed our account on May 3rd and didn't bother to tell us until May 8th. Consequently 240 orders totally around $40,000 are in limbo, you were charge and I never got the money. They are holing it until the first of June, where they have said they may let them process or just delete them and return the money to you. They won't give me a definite answer.
We have found a new processor, but its a process getting them set up and our timeline is approximately another week, which will put us reopening around the 26th of May or so.
I realize this puts all of you in a huge bind as the growing season is starting.
I have 2 options available to you
1) Charge back the charges now, but as you know this will probably take about 14 business days to resolve itself.
2) You can wait and I will fulfill your when the new processor is setup
Neither of these options are good ones, but it is the only thing I can do. We will not charge you and take your money without sending your seeds.
I've seen the social media onslaught about us but the things being said are not true.
Yes recently we've been running out of supplies, but, this is due to Spain being closed from the Corona Virus, our shipments of seeds we're setting in Spain. There fore out timeline of reception was irrelevant. Seems like a perfect storm.
Whichever you decide, know, again, that we do no t steal from people, ever!
We can't please everyone, and they voice their frustration on social media, but it doesn't make these words true.
I currently have over 7000 emails in Greybeards mail box, it would take me a lifetime to get through them and for this I apologize as well as for the delays.
Sincerely
Robin Curtiss
Owner/CEO
Greybeard Industries
