Built my own system, first time hydroponic, so I didn’t know what I was in for, I ended up buying perfectph micro, grow, bloom. It already keeps my ph perfect, but before i got it good to go, I got torus hydro, liked idea not having to worry about ph, well I buy product, says 3-4 shipping. It takes 1.5-2 weeks. Actually emailed them and asked what’s up. I purchased the 70Gal inline edition, with the big recharge solution. I get my torus hydro, attempt to follow instructions, and their just short, and don’t explain anything. Doesn’t mention GPH you wanna run threw it, 400,800,1200? It just left me with a shit ton of questions. Well I gave it a shot, did what it said. Put in water and it’ll bring ph down, and then after it’s down to 4 or so add ph up where u want it, and let it run while longer. I did this, and then moved it to the grow. Not expecting it to mess much up, it messed up. It was higher, and wouldn’t stay at 5.8 . Don’t have recharge solution either. I ordered product on oct. 17 and just got recharge solution bout 5-7 days ago Dec 10th I understand running outta stock, but should say out of stock, and shouldn’t take near 2 months considering the growing business and needing constant supply. There’s 3 month return policy, it’s almost been 3 and I just don’t wanna deal with it cause I won’t be able to legitally give a test. Torus hydros CS is not the best by any means. Takes awhile to get reply. But I did and he said the ion bag must’ve lost seal during processing. He offered to send a new sealed bag. I accepted. I appreciated it, but that took another month. So what I’m saying is, don’t rely on this at this time, bc they can’t produce enough product, or send it out reasonable time. So I’ve been trying to contact them for the last 2-3 weeks to tell them I’ll just take the refund bc 90 days almost up and I ain’t even got to use it. They still haven’t messaged back... I’d expect this outta a 20 bucks item or something, but this thing was like 300 bucks with solution. All it is is plastic inline filter with big canister, and the white ion pouch goes in the filter. For $220? Round there. Expensive stuff for what it is.. it’s nice big filter but still filter must be $150/ ion bag $70. Over-charging big time. Idk if he’s got patent why no one else doing this. I will, just needed to let people know this. But if u buy this product, you’ll experience what I have im sure. If not, then lucky u. I’d say there’s not many reviews on this product bc people buy it and return it I’d say. For the $, u can do more important. ESP using perfect ph. Also their 90 day return policy, doesn’t state much, it says to send it to this address and after they receive I’ll get refund but if package gets misplaced or lost then they don’t have to. I’d say he put that bc of all the returns. May be wrong, idk. Bad customer service for $300 product! Well that’s my review! As far as if the product really works. I couldn’t tell you.. Prob, but not for that $. The ion bag he sent me free month later just shows how cheap those are to make, right? Hopefully the ion beads aren’t a fortune or I’m wrong. Shld be $150 or lower for 75gal inline. It cost $80 for 2 refills, that’s filling the whole filter up(more wasted area I think) couldn’t you take bag out and put it in smaller cup and actually maybe get 4-5 refills? Can it be re-used what so ever or does it just lose whatever it does? A lot of questions, and only cause of how much $. Everybody gonna feel this way. If solution positively charges, couldn’t it still be positive whenever you’ve used it once, maybe get 2x? This been out since 2018, should have more info forsure. Got improvement with company, not product. That’s my issue. I’m done! Won’t rant again prob ever. Lol