Carbon filter is spilling out carbon..WTF?

I opened up my new filter i just purchased tonight. I looked inside and seen that the pre-filter was nearly all black. I took it out and seen that carbon is coming out towards one of the bottom ends on the inside of my filter. Is this normal? ive never had a carbon filter before. When i move the filter I can hear the carbon move inside, kind of sounds like sand moving around in there

This thread makes me think of something ive been wondering, if you make a DIY carbon filter, would it be advantageous(sp?) to wash and dry your carbon to remove dust particles?

It aunt normal mate. Send it back.

ain't sorry.

Iwould send it back like CUES said.. Was it a name brand or knock off?

that sucks dude...call those people and tell them you own a chemical plant and the damn thing spilled out and now your losing money waiting for another company to send you a replacement. Get your money back

Sounds excessive... mine definitely had some kicking around in the box and even seemed to leak it for a while after, whenever i moved it around... I guess the one I bought was junk... I just assumed it was normal and tried not to move it much. So I guess send it back, but just wanted to add that it will probably work as is; mine works fine, it's just annoying. I'll probably get a different one eventually but this works for now...