I couldn't agree more.QUOTE="Heavy Consumer, post: 11233624, member: 886964"]With a phone number listed, site navigation and/or payment issues can be resolved INSTANTLY! The fact that A51 refuse to publish a phone number is a turn-off for me. Can't state this strongly enough. I've not had any contact with A51 since 2 emails that were answered pretty quickly albeit not too warmly, a few months ago. That's fine, but not being able to call and ask a person a Q or feel confident that I would be able to do so post-purchase, is a hang-up of mine, because great value or not, I don't spend thousands of dollars on purchases everyday. I'm not THAT old and I'm online at least 12 hours out of the day on and off, but when it comes to resolving a customer's issue, there really is only one way to properly convince me I'm in good hands and I know a lot of other people want to hear a voice with a name too (no name given on email replies - what's with that? It's strange!). From reading this site and others and doing as much research that I as a lay person can pretty much, I'm 100% sold on A51's products. Tonnes of journals and documented customers and only praise, not 1 bad word to be found - that's good enough for me! That is the way I'd want to go if buying today, no-brainer IMO! But I'm not convinced they know how to deal with people and that would never enter my mind (as it pretty much never has with any other company, ever) if they put just a touch more effort into communication. For me, they don't need a fancy website with bells and whistles, but communication should be easier than it is IMHO. I wonder if a little thing like no phone number has cost them sales. This is purely meant as a constructive comment and I sincerely hope it's taken as such.[/QUOTE]
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