I ordered an item from them in early November and canceled the order a day or two later. Hadn't shipped or anything so they said, "no problem, order cancelled."
Checked my credit card statement a month later and no refund. Emailed them and asked what was up. No reply. Waited two more weeks, emailed again. No reply. Two weeks later I emailed them and said I would be placing a charge-back with my credit card company. No reply. Waited a week and checked my credit card statement again and they had finally given me the refund-two months after the order was placed.
If they had been responsive and told me what was up I wouldn't care. The fact they ignored my emails guarantees I will never consider purchasing from them again.