MuddyWatersHydro
New Member
my whites on 4 bars went out but the rest of the spectrum works. anybody know of the 3 drivers used for the optic led 650s? thanks in advance.
optic led 650s help
- Thread starter MuddyWatersHydro
- Start date
Lordhooha
Well-Known Member
Open it up and look
Lordhooha
Well-Known Member
The only reason I say this is because even under warranty they will just send you the parts to fix yourself. They won’t send you a box or swap it one for one, rma it or anything. You spend all that on a light and they have you fix it yourself. I’m a network engineer by trade and a commercial grower I for one don’t have time to fix my lights after working and taking care of my family. Just their customer service isn’t what other lighting companies will do. Just my two pennies on the matter.
Dank Bongula
Well-Known Member
(Sold Out) Slim 650S Gen2 - Dimmable LED Grow Light - 650w (Triple Dimmer) 3500K (UV/IR) LH351H v2
Click the "Watch On Youtube"link to watch 650 Watt Dimmable LED Grow Light USA Orders: SOLD OUT ( New model Slim 650S Nextgen ) Europe & UK Orders: 3-7 Day Delivery Canada Orders...
opticledgrowlights.com
MuddyWatersHydro
New Member
your right great lights but the service ehhhh
MuddyWatersHydro
New Member
yeah was trying to figure out the model type i know there's three that i needSays they use meanwell(Sold Out) Slim 650S Gen2 - Dimmable LED Grow Light - 650w (Triple Dimmer) 3500K (UV/IR) LH351H v2
Click the "Watch On Youtube"link to watch 650 Watt Dimmable LED Grow Light USA Orders: SOLD OUT ( New model Slim 650S Nextgen ) Europe & UK Orders: 3-7 Day Delivery Canada Orders...opticledgrowlights.com
Dank Bongula
Well-Known Member
Just contact them, they can probably tell you everything you want to know.
Lordhooha
Well-Known Member
they might but their customer service severely lacks tbh.
Dank Bongula
Well-Known Member
Fuck, that sucks...them shits ain't cheap
Lordhooha
Well-Known Member
Right I had about 15 of them shit canned them due to support alone.
MuddyWatersHydro
New Member
their reply time is off the charts lol just trynna get some information in the meantime until they reply.
MuddyWatersHydro
New Member
Thanks I'll try this one because the headquarters isn't doing the company justice, when i got through they said they'd call back after taking my number down to figure out the issue..... That was two weeks ago
OSBuds
Well-Known Member
If it is the driver & it is a Mean Well call & send to TRC Electronics. They
are a Mean Well distributor / service center.
The Customer Support is FANTASTIC. Here is the contact info:
"Thanks for taking my call and requesting for a quote!
We save engineers an average of 11 hours of power supply research time per project by helping select the best power supply solution for their system. In addition, we solve any power supply problem.
Call me 24/7 at my mobile (90
894-9039 or reach me in the office at 267-705-2280 for support!"
|
OSBuds
Well-Known Member
I hate to see the lack of customer support / service with any company!
If you purchased the light with a credit card, MasterCard use to provide a
1 year after purchase warranty. I do not know if this is still true. You could
call the cc company & see what they say. Good luck!
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MuddyWatersHydro
New Member
Im going straight to meanwell sent trc an email
OSBuds
Well-Known Member
@Lordhooha Could you please share what part failed on your fixture?
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I own 7 different optic lights...so far never an issue... I ordered one of their single bar lights for a veg light about a month ago... opened it up and was missing the power cord... no biggie I had some extras laying around... I emailed the OKC store where I purchased the light... told them my issue... with a copy of my invoice... by the time I got home.. I had an e-mail response saying the were shipping out a power cord immediately... next day I received a tracking number and 2 days later I had a new power cord... that’s my only experience I’ve had with their customer service department in 3 years of using their lights... in my case... I would rate the customer service as outstanding...again this is my only experience...and it was only a power cord... but they resolved the issue promptly.