He only has a 3x3 and I sent him 25 seeds from my personal collection to tide him over until his 50+ seeds arrive which I though was nice (200usd normally covers 20 seeds at regular price, yet he's getting 75)
Thanks for the good feedback though, folks
Like I said, Chefy, unless you have Tourette's, please apologize for the threats and swears, and I be happy to extend you all the courtesies we can... you never know what a persons special needs are but I think we should all try be nice.
simple enough I think.
Things we normally do that other companies don't normally do:
1. Offer worldwide stealth shipping for free on MMJ seed orders (99.6% success rate and counting)
2. Upgrades to tracked shipping and overnight mail at true COST (no markup, most companies double or triple shipping costs to make profits there too)
3. Free stickers and art pieces from our art store in Canada
4. Free testers from our world wide group of breeders
5. Resend once or twice to friends/people who are nice and didnt receive/get tracking
(.. even have proof we've done this more than once, even sent prizes and tracked them, cause they were so grateful and cool, and also have hundreds of happy testimonials, I've saved em all lol)
Thanks for the advice good sir. Perhaps everyone that gets two packs at regular price can even get free express with tracking from now on. But we gave him a package worth over $400 retail for only $200 so thats why we didnt pay for tracking, plus he has now received a package worth $166 retail plus testers / personal beans..so yeah, not just free art pieces these were beans that are in high demand with fair market value that I paid good money for.
So tracking was on him at that point, however, I guess what happened is he thought every single transaction got free expedited tracking, based on a promo we ran on our Entire Spring Collection of heirlooms, which isn't true since can spend $55 on tracking alone, especially if airmail/overnight. Plus I pay upwards of $5us per seed, not a measly $1 like most Canadian companies get away with, so when I take losses its a loss, bro, not a dinky little loonie or two, right? Meaning at that rate, if sold on promo I could lose $50 per pack/ per person or more.. 100 sales in a wknd promo could sink 5k loss overnight almost.
That said, I do feel where the brothers are coming from, I care for everyone and want them happy, but threats is where I draw the line in who I see as a brother. Im in this to serve the masses, not get reamed out by the asses. Anger is understandable but staying angry when I have gone out of my way to send free gifts in between time, I feel unappreciated now.
Just so you know I'm out over $500 on this and haven't seen, touched or spent 'his money' yet.. it takes days and days if not weeks to get in to accounts, we don't withdrawal every transaction daily, and if we did, it still has to clear a couple processes.. usually between one and 3 weeks actually so most people receive before me, actually, not to over correct you
. Chef is a rare exception, and don't ship from USA to Canada now cause of him anymore.
on special case exports the rule was wait 8 weeks after the send date then issue a full refund, but he swore etc etc and took it public before that, for the record, we we sent it 6 weeks ago now. Average time for receiving packages in Canada from the USA, this time of this year, is about 8 weeks, which sucks I know, its due I think to all the overlapping acts and bs of 2 countries being in newer established political parties going thru drug changes. This is why we cut the border out. Especially moving up is a bitch, sending down is easy.
That said, we are giving away a shit tonne of gear this next week to kick off summer..
If anyone needs seeds on Jah !
