No, no, no…
1.) Unlike any potential,
new customer, I already invested hundreds of dollars on my initial purchase. That automatically separates me (and everyone else in the same boat) from the same status as new customers would garner.
2.) Part of the reason I decided to give the company my business at the time, was due to their
advertised policies -including a return-customer discount. Return-customer discounts are given as an incentive for
previous customers (like me) who already spent hundreds, to come back and spend hundreds more. It doesn't apply to new customers (obviously). I didn't make that policy. He did. If it was such a high-maintenance hassle for him, that he had to change that policy midstream, then why should the people who got baited by it, be disregarded?
3.) He was getting rid of inventory of last year's models by lowering the prices, so I wanted to wait for the best price and then apply the advertised return-customer policy, in addition, because I thought it was the smart thing to do.
4.) His policy changed, midstream.
5.) Now, the money that was spent on my initial purchase, means nothing in terms of incentive to make a secondary purchase. In fact, anyone gets the same price whether they already spent money with the company or not. It feels like someone cut in front of me in the line to the concert!
I understand that a lot of people wouldn't say anything about that. But I guess I'm not that kind of person.