I ordered quite a bit from them. Their customer service is 5-star. My HPS burned out after 30 or so hours of use. I'm pretty sure this is due to the fact that I touched the bulb(I didn't think about it, and hadn't read about it yet..I know..). Worm's Way went ahead and had me send the bulb back - plus paid me back for the shipping - gave me my new one, and a bottle of super thrive. So I went ahead and ordered a new bulb to have a spare. They were recommended to me by a grower of 30+ years. We both love Worm's Way. I would rather pay a little extra knowing I have service to back me up, rather than posting one of those "I got a 1,000w complete setup for $200. It doesn't work, I've tried calling, emailing, everything. What do you suggest?". No way, No thanks. Worm's Way, Sow Dank.