So I have made my second purchase from The Attitude Seedbank. As I write this review, I want to note that it is 11:58 PM Central Time on 12/02/2010 and I am still waiting on an order I placed on 11/18/2010.
A few days after placing my order, I logged onto my Attitude account and checked on the status of my order. To my surprise, my order had not even been processed yet. I diligently wrote an email to their customer service contact and promptly received a response. The correspondence goes as follows:
FINAL POINTS
PRICING
A few days after placing my order, I logged onto my Attitude account and checked on the status of my order. To my surprise, my order had not even been processed yet. I diligently wrote an email to their customer service contact and promptly received a response. The correspondence goes as follows:
From: <***************>
Sent: Tuesday, November 23, 2010 9:54 AM
To: <[email protected]>
Subject: Online Form: My Order
Hello,
I just checked the status of my most recent purchase only to find out that my package has just now shipped. If this is correct, I made the payment for my recent purchase four days ago, three if you do not count Sunday as a business day. Is there any reason that it took 3 days to ship my package to me?
I only ask because I have made previous orders from The Attitude and they took about two weeks to arrive. I would like to make future purchases, and would recommend your seedbank to others if I could be assured that it would not take an unnecessary amount of time to process an order. I would assume from a best business practice perspective, if you pay for something, you expect to receive it in a timely manner. If this is not the case, you may want to make a statement on your site that explains that it may take up to three days to process an order. At least that way, people might be more aware of their options.
I'll be publishing the handling of this feedback in an online forum to help promote awareness of your customer service standards. I hope it is addressed accordingly.
Ok, so maybe I jumped the gun a little. 2 business days to process an order. Not too bad? I guess so. Then I checked the confirmation email they sent me:Sent: Tuesday, November 23, 2010 9:54 AM
To: <[email protected]>
Subject: Online Form: My Order
Hello,
I just checked the status of my most recent purchase only to find out that my package has just now shipped. If this is correct, I made the payment for my recent purchase four days ago, three if you do not count Sunday as a business day. Is there any reason that it took 3 days to ship my package to me?
I only ask because I have made previous orders from The Attitude and they took about two weeks to arrive. I would like to make future purchases, and would recommend your seedbank to others if I could be assured that it would not take an unnecessary amount of time to process an order. I would assume from a best business practice perspective, if you pay for something, you expect to receive it in a timely manner. If this is not the case, you may want to make a statement on your site that explains that it may take up to three days to process an order. At least that way, people might be more aware of their options.
I'll be publishing the handling of this feedback in an online forum to help promote awareness of your customer service standards. I hope it is addressed accordingly.
***FROM THE ATTITUDE***
Hi there
Your order was placed Nov 18 2010, 20:04 PM, we state we will ship within 3 business days in our terms and confirmation email, your order shipped Monday 22nd November 2010 2 business days.
Many Thanks
Rachel
The Attitude
Your order was placed Nov 18 2010, 20:04 PM, we state we will ship within 3 business days in our terms and confirmation email, your order shipped Monday 22nd November 2010 2 business days.
Many Thanks
Rachel
The Attitude
*** THEN THIS WAS SENT A FEW MINUTES LATER ***
Hi there
Sorry my email sent to quickly, I also want to add that we appreciate that our customers are excited to receive their order as quickly as possible ew try to ship within 24 hours but this is not always possible, we also order our souvenir stock, daily from the breeders to ensure freshness which has to be taken into account allowing for the 3 business days.
As mentioned in y last e-mail this is stated in the confirmation email sent to our customers.
Many Thanks
Rachel
The Attitude
Sorry my email sent to quickly, I also want to add that we appreciate that our customers are excited to receive their order as quickly as possible ew try to ship within 24 hours but this is not always possible, we also order our souvenir stock, daily from the breeders to ensure freshness which has to be taken into account allowing for the 3 business days.
As mentioned in y last e-mail this is stated in the confirmation email sent to our customers.
Many Thanks
Rachel
The Attitude
Order Status Change: 237316-101118
Monday, November 22, 2010 3:07 AM
From:
"The Attitude" <[email protected]>
Add sender to Contacts
To:
********@yahoo.com
Dear ******,
The status of your order id: 237316-101118 has been changed to Dispatched
This email was automaticaly sent from http://www.cannabis-seeds-bank.co.uk
I guess maybe their email cut off in transit? Anyway, I looked up the shipping policy and it does say it takes up to 3 days to process an order. That's a long time if you ask me. If you shop on Ebay and have to wait 3 days to get your item processed, you're more than likely not going to give the seller a perfect rating. I know I wouldn't. I have always heard good things about The Attitude. My first order from them went well; even though the freebies that were thrown in weren't viable. Monday, November 22, 2010 3:07 AM
From:
"The Attitude" <[email protected]>
Add sender to Contacts
To:
********@yahoo.com
Dear ******,
The status of your order id: 237316-101118 has been changed to Dispatched
This email was automaticaly sent from http://www.cannabis-seeds-bank.co.uk
FINAL POINTS
PRICING
The prices are competitive and they offer a %10 discount to RIU members. Altogether I spent about $250 on two separate orders.
CUSTOMER SERVICE
Their customer service personnel are blunt and direct, but very much prompt. I received two emails immediately, the second seeming a little more compassionate than the first.
DELIVERY
I'll be honest, I don't know much about international shipping. I will say, however, that another member who ordered on the exact same day as I received their shipment today. After checking the tracking info, USPS has yet to even receive my package to deliver it here domestically.
OVERALL
I'm sure there are some who swear by The Attitude and wouldn't take their money anywhere else. I will agree that their selection is top-notch, and their freebies are good enough to incite the most loyal of customers. However, I believe there is still a lot of room for improvement. I for one, will be shopping around and checking out other seedbanks. I will admit though, I'll be comparing any other company I deal with to The Attitude.
--TWEEX
--TWEEX