Here's what happened.
10-31: Internet goes down, I call and get it back up and running in 10 minutes and told them not to transfer my service until I called
11-1: Internet goes down again, same deal except they sent me all over the place including 2 customer service reps, a sales rep (wtf????) and a supervisor before I cancelled my service.
11-3: My wife is bored and decided we need cable and internet again so she restarts it, cable is back up, still no internet
11-4: I call again speak to a customer rep who says they need to send a tech out, I ask for a supervisor who tells me the same thing and that he will be out before the end of the day...
11-5: Still no internet, tech never showed so I call again. Trevor, the best employee at Cox answers and has me back up and running in 10 mins (same as 10/31) so I ask to speak to a supervisor to tell them that out of the last 10 or so people I spoke to during the last week including another supervisor that Trevor was the only one who knew what they fuck they were doing
And here I am...lol