Trousers
Well-Known Member
TLDR
I won't mention names but this guy who works for a headshop in the Netherlands threatened to call the cops and file a police report on me. He said they have a good relationship with the police to deal with people like me.
HA.
I ordered a 3 piece 18mm ashcatcher. They sent me one piece that was 14mm. When I complained, they sent me the other two pieces, 18mm. So I have two 18mm pieces and one 14mm piece, obviously they won't work together.
so for about two months I asked for the correct part and was told they sent it to me. The correct part was never sent.
I contacted my credit card company and without much of an explanation, the credit card company agreed with me and my dispute. They gave me a full refund and contacted the online headshop. They will be taking back the money from the online headshop as they did not send me what I had ordered. It was very easy.
The guy who had been lying to me and basically jerking me around for two months replied with this:
Isn't that great?
Such a cute "threat."
I replied and begged him to file the report. They still have not filed the report. It is way past 72 hours and they will not respond to my pleas to file the report.
Then they sent me a survey asking how they did with my order, lol.
If they just would hvae sent me what I ordered and paid for, they would be fine. Now they lose the parts and the money.
I won't mention names but this guy who works for a headshop in the Netherlands threatened to call the cops and file a police report on me. He said they have a good relationship with the police to deal with people like me.
HA.
I ordered a 3 piece 18mm ashcatcher. They sent me one piece that was 14mm. When I complained, they sent me the other two pieces, 18mm. So I have two 18mm pieces and one 14mm piece, obviously they won't work together.
so for about two months I asked for the correct part and was told they sent it to me. The correct part was never sent.
I contacted my credit card company and without much of an explanation, the credit card company agreed with me and my dispute. They gave me a full refund and contacted the online headshop. They will be taking back the money from the online headshop as they did not send me what I had ordered. It was very easy.
The guy who had been lying to me and basically jerking me around for two months replied with this:
You are very free to express how badly you think we run our business, but please be aware that we also have certain rights. if you were to request a chargeback we will inform your card provider the reason for your chargeback and we will make sure to forward them our email correspondence and the nature of our business and let them decide if there are any grounds for your request.
Please be aware that this amounts to theft as we have shipped your item. If we do not receive an satisfactory explanation from you within the next 72 hours we will press charges with your local Police Dept. (officer's name removed) located at: (removed)
We will also make the nature of our business known to your local law enforcement agency. What we sell is not illegal but what you do with it may be and we are quite sure that neither you nor us would like the situation to escalate.
Isn't that great?
Such a cute "threat."
I replied and begged him to file the report. They still have not filed the report. It is way past 72 hours and they will not respond to my pleas to file the report.
Then they sent me a survey asking how they did with my order, lol.
If they just would hvae sent me what I ordered and paid for, they would be fine. Now they lose the parts and the money.