I just ordered from them.
I got a single seed pack as a test because of the negative review on here.
When you order from Vancouver Seed Bank with a credit card, you are actually ordering from 'North Country.'
I ordered on Thursday night, got a shipping confirmation and tracking number on Monday, and had the package by mid week.
The package had been damaged and repaired by CanadaPost and the seed package itself was empty.
I sent them pics of the packaging as I opened it, but I don't really expect anything since it seems to have happened in transit.
I would buy from them again, but I will do it in person next time I'm in Vancouver.
No complaints about communication or shipping.
Obviously I can't speak to the seeds themselves since I didn't get them, but the packaging was pretty plain (that's a good thing) and robust.
They offered to resend my order for free, which is beyond anything I would expect them to do since it wasn't their problem. I'll definitely buy from them again with no hesitation.