Medicgrow-Smart 8 broke-Medicgrow Customer service sucks

dropshot · Oct 11, 2023

Rocket Soul said:
It would also be nice to know how much of those 4.5 weeks depend on OPs handling of the issue:
video of problem and order number is not a big ask, it would be in my first email if it were to happen to me. Seems a bit of a clusterf-ck on both ends and it kinda sounds like OP bought this second hand and had to track down order number from the original owner: if it was my friend i would make sure i had the details from the get go, seems like the unit was delivered to another adress as no original box (if you live in the country side and have room for a grow but not for a box you may need?). It just seems like we havent heard the full story here, nor from op or mammoth.

Im sincerely sorry to OP if im wrong, and im glad he finally got a new unit.

Some of these "call out the manufacturer" threads are very valid, connectors burning out etc, actual danger. This one doesnt seem so clear to me if i try to be impartial. Maybe im biased cause i did some cust service with warranty, and id see all sorts of bad handling from both sides.

To be clear, OP didn't call out the manufacturer. I'm the one that tagged them as I know they are on here.

Rocket Soul · Oct 11, 2023

dropshot said:
To be clear, OP didn't call out the manufacturer. I'm the one that tagged them as I know they are on here.

Call out in the sense of starting a thread over cust serv issue. Im surprised OP didnt tag them. Kudos for tagging medic grow, i wouldnt be surprised if this is what pushed this issue along.

Anyways, i apologize if ive come off as shitty; main thing is OP eventually got a new unit. Its a pity about his grow though, i cant imagine it being able to finish.

My approach to faults is building lights and keeping a few spare parts. And sourcing drivers from a somewhere i know they passed proper QC (no alibaba or oems) and i knowni can get it exchanged fast. Even so i have a few drivers about for these types of miss-happs.

dropshot · Oct 11, 2023

Rocket Soul said:
Call out in the sense of starting a thread over cust serv issue. Im surprised OP didnt tag them. Kudos for tagging medic grow, i wouldnt be surprised if this is what pushed this issue along.

Anyways, i apologize if ive come off as shitty; main thing is OP eventually got a new unit. Its a pity about his grow though, i cant imagine it being able to finish.

My approach to faults is building lights and keeping a few spare parts. And sourcing drivers from a somewhere i know they passed proper QC (no alibaba or oems) and i knowni can get it exchanged fast. Even so i have a few drivers about for these types of miss-happs.

I hear that. I based my DIY light on the highly reputable PLC strips. One went bad and they had already closed their doors.

Probably going to replace with HLG QBs. I know they arent going anywhere.

sh0wtime · Oct 11, 2023

Fidel Cashflow said:
A post here will at least raise the flag.If a vendor is going to advertise on this forum and offer coupon codes to members and not respond when there is an issue, the community at large should know. BTW its a Chinese holiday, so they wont do anything for 2 more days. So, still not fixed.

fair enough, but at the end of the day we're all humans so... take it easy.
remember most people and also companies are goin through tough times at the moment.

Rocket Soul · Oct 12, 2023

dropshot said:
I hear that. I based my DIY light on the highly reputable PLC strips. One went bad and they had already closed their doors.

Probably going to replace with HLG QBs. I know they arent going anywhere.

Cutter has some strips with the same type of pcb, you may be able to use to those, voltages should be at least close.

Edit: plc web is down, so no info re voltages from there, but they are still on IG. Or maybe you can find greengenes own IG. If you can get the details of the current vrs voltage from GG you could see if it matches up with something at cutter.com.au .
What config was it, the standard 16 strips over 2xhlg320 for a 4x4? Thats a lot of led to retire over one broken strip. It would be hard to look into it (if you could get cutter to answer :roll:

, GG has always been good at answering). The shipping would be shitty, but if you find something you like from cutters stock it might be worth it to bundle some stuff. They have UV stuff and all sorts of gear to play with spectrum if thats something youre into.

sunni · Oct 12, 2023

dropshot said:
I'm not the one with the problem. I tagged you guys because it didn't sound like the OP was getting a response from you through "normal" customer service channels.

Now that you are here, it would be helpful to understand how warranty claims are handled when a customer has a bad light that's still under warranty. Do you refund or replace?

You dont need to sit here and talk to someone like this

There is a problem, you are one of those people who demand answers from people instantly and are never happy the kinda karen if you will that demands everything

You know what youre doing youre causing drama and problematic behavior to a social media rep who simply trying to help
Just fyi most social media and csrs are different department , but you know this.

here a tip for you dont treat people like shit because youre demanding

Also you didnt buy thelight youre just causing drama for no reason, read the forum rules thanks

sunni · Oct 12, 2023

I dont care if someone is a rep here or a regular person this isnt the place you demand answers from people in a rude message because you feel like being a drama queen demanding karen.

Stop the meanness folks.

Social media reps, CSRS and the person who puts up the advertising are usually all different people, and you dont demand answers for someone else and gang up on one of these reps becauseYOU feel you DEMAND answers.

Medicgrow-Smart 8 broke-Medicgrow Customer service sucks

dropshot

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Rocket Soul

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dropshot

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sh0wtime

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Rocket Soul

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sunni

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sunni

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