After spending over $500 on four different strains, we started some of the seeds but had over 25% not sprout. We've been growing for years and even tried tricks from the ILGM grow Bible. Some of the seeds that did crack, produced ill looking seedlings that are not as strong as their siblings that did look normal.
The packaging is a basic bubble envelope and the seeds are in tiny plastic bags inside. That is hardly enough protection to prevent damage during shipping. I've had *flat* tomato seeds sent in better packaging! They have to know this isn't safe, so I figured returning them would be easy since they brag about their 100% germination guarantee.
That said, I spent almost 2wks of back and forth via email, trying to get ILGM to send me a shipping label, so I could give them the bad seeds, and get better seeds in return. Claire from Customer Service said she is overseas so she can't do it, and no one at their US facility in California, could help either. If this happens to you, don't believe it! When a company gives a person the ability to generate shipping labels, that same person can create a label to go to any location, it's the same program/ system.
The entire return policy is shady and made me feel uncomfortable. You're sent seeds from a distributer in your country, to mail bad seeds to an overseas address, but can't be given prepaid shipping to do so, and you can't mention what's in the package???
Claire from Customer service was unhelpful then became rude and accusatory. When I asked to speak to someone else, she never did, and I didn't get help.
I had to dispute the charges on my Credit Card in order to get any resolution. Save yourself grief and don't waste your time with ILGM.