I tried calling again today starting this morning. I've called 130 times today, and every single call goes directly to the recorded 'call back another time' outgoing message.
I thought I'd be clever and try the next phone number after 1-855-636-3688, in other words, 1-855-636-3689. When there are multiple phone lines available at a given number, this is often how it works - when the given number is busy, calls then 'overflow' to the numbers that follow it.
It turns out the next number after 1-855-636-3688 is assigned to a private business, unrelated to the IDPH.
This tells me that the IDPH has only ONE phone line for incoming calls. One phone line = one person answering calls, for the many thousands of applicants and potential applicants seeking to have questions answered about their health. WTF kind of shit is that?
I thought I'd be clever and try the next phone number after 1-855-636-3688, in other words, 1-855-636-3689. When there are multiple phone lines available at a given number, this is often how it works - when the given number is busy, calls then 'overflow' to the numbers that follow it.
It turns out the next number after 1-855-636-3688 is assigned to a private business, unrelated to the IDPH.
This tells me that the IDPH has only ONE phone line for incoming calls. One phone line = one person answering calls, for the many thousands of applicants and potential applicants seeking to have questions answered about their health. WTF kind of shit is that?