I contacted Attitude as my shipment was just confiscated too. I was told to take photos of the shipping package after it arrived slit open and empty. I got the impression that Attitude was going to replace my order as I had ordered their stealthy shipping option. Try writing Laura at customer service and tell her your story. BigSteve.
Sounds like you got the guarantee, which he did not. You should get a reship, he should not. Attitude sent the beans, they did their job. Anything that happens after they ship the beans is out of their control. I know a lot of people think they do, but Attitude does not control the mail, the breeders of the beans, the banking system, our Government or all the other silly things I see them getting blamed for. I especially like the clowns who use fake names or addresses cry when their package doesn't get to them.