Rusty Shakelford
Well-Known Member
I had placed a couple of orders from Herbies in the past, and my seeds have always arrived in tact cause they put them in a little plastic container with a bunch of little beads.. Well recently they switched to Air Mail and the seeds have been arriving completely CRUSHED, cause of the way they are trying to package them. They supposedly replace the crushed ones from a recent order, although those have not arrived yet,,, in the meantime, I placed another order with them, and that order arrived pretty much TOTALLY CRUSHED. I make sure to take and send them photos of all the damage.
Apparently instead of solving their ridiculous packaging problem, they have just given up.. Here is the email I received from them this morning.
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We're sorry to hear / see that your order #000000 has arrived damaged.
This is one of the problems we've found when using standard Airmail, as it can be difficult to provide both adequate stealth and ample protection to the contents. We've found Airmail to have a much higher rate of successful delivery, however, as packages shipped via recorded postal services are subject to much more scrutiny (it's become increasingly difficult to ship to your country over the past few months)
To confirm, we have refunded your card today for your order total please note that it can take 2-3 business days for the refund to register as having returned to your account, and it will show as coming from our store name Hocus Pocus.
Best wishes
Herbie
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So either they just don't want my business, which I couldn't give them anyway, cause they apparently cant deliver anymore, or they are no longer shipping to the US.
Back to the Tude I suppose
Apparently instead of solving their ridiculous packaging problem, they have just given up.. Here is the email I received from them this morning.
------------------------------------------------------------------------------
We're sorry to hear / see that your order #000000 has arrived damaged.
This is one of the problems we've found when using standard Airmail, as it can be difficult to provide both adequate stealth and ample protection to the contents. We've found Airmail to have a much higher rate of successful delivery, however, as packages shipped via recorded postal services are subject to much more scrutiny (it's become increasingly difficult to ship to your country over the past few months)
To confirm, we have refunded your card today for your order total please note that it can take 2-3 business days for the refund to register as having returned to your account, and it will show as coming from our store name Hocus Pocus.
Best wishes
Herbie
-------------------------------------------------------------------------------
So either they just don't want my business, which I couldn't give them anyway, cause they apparently cant deliver anymore, or they are no longer shipping to the US.
Back to the Tude I suppose