I had trouble with an order in April 2012. After going back and forth for several month, and after two failed shipping attempts, none of their packages arrived. I, nor the company, have any idea why or how this happened... they claimed they had many normal shipments to the US (and even to my city and state). In the end, after some headache, I got the company to refund my money (in August 2012). It's an unfortunate situation that I wish had ended differently! But at least the company did the right thing and refunded the money. Perhaps my experience was a weird fluke. Good luck!