i tried the nice way,id put a £200 pound order in and like 8 failed to even germniate in tissue and sum wer fucking white (beans) no even viable. so untill i started on the look i just spentr nrly 200 qwid on beans and they was damaged now this is bullshit route i wasent geting shit got all hating n stuff got my shit,,stil didnt gerinate neaither lmao fukin tude lolsomething my dear mom used to say..."You catch more bees with honey than you do with salt"....meaning if you are nice and not confrontational, you get alot more accomplished. If you have an issue, contact them, in a nice way. You can say your beans were damaged in shipping, they prefer that over my shit never germinated.