orangejesus
Well-Known Member
they pick western names its an entire thing all asian countries who chose a CS job will pick a western name
because westerns are too asshole sometimes to attempt to pronounce their actual given names with respect
its a industry problem as a whole , very few chose to call themselves by their given names.
but its also specific for the women side it also stems of aggressive males who lash out at us women.
I could send an email as Frank and get better results with someone than sending it with my actual name (im a woman )
its a problematic situation all around.
having worked many years in a call center environment I will agree that 99.9% of callers are assholes. that said, as a consumer/customer when I need customer service I want to be able to understand the person on the other end of the phone - they can call themselves whatever they want, but if I cannot understand then it's moot.
having worked in the corporate world for decades, it's been my experience that the majority of personnel issues involve two women, rather than two men or a man and a women. and, having worked a customer-facing position for just as long, I can confidently say women can lash-out at folks and drop f-bombs just as well as the men - or however folks choose to identify. having taken many heater calls ('I want to speak with your supervisor!') I can say that women are not bashful about tearing into the previous rep - who was a female. oddly, those customers who have called back to apologize for their behavior (yes, it actually happens) tend to be male.
most of the emails I receive - and my team averages 5k inbound a month - are so horribly composed that the name at the end (if there is one) simply doesn't matter. if I do notice the name it's only to think 'this guy/girl is a fucking idiot and/or asshole' - but that sentiment is spread equitably (as we're strong proponents of DE&I)
I do find it interesting that when I go for a walk through the various neighborhoods around me, many people - male/female, black/white/brown, old/young - fail to meet my gaze or respond when I say 'hello.' I suppose I could chalk that up to some sort of '-ism,' or take offense (as seems to be the go-to in this day and age), but I just chuckle - maybe they think I'm undercover police/DEA/immigration?