Well this is the first time I have ordered directly from BB. I have tried their stuff from another bank and was impressed. So I ordered Directly from BB. The customer service is great. I had a couple of questions and emailed them. I got an answer back pretty quick. I had an issues trying to order, they walked me through it. Finally placed the order and received an email stating that due to new King coming on it was a holiday and I would have to wait a day before it shipped. The communication was great. I woke up this morning to find that my order did indeed ship. Now the tracking info is a little hard to follow so far as it is in dutch. This is not BB problem, it is their postal system(they cant put everything in english). I ordered three packs, the Dog, Deep pyscosis, and Dippy Ellsy. The first two I have tried when I ordered from the other Bank. I liked them so much that I ordered some more. Cant wait to try the new one. If it is any thing in quality like the first two I know I will be impressed. You cant beat thier prices either. You go to other banks and you will spend an arm and a leg for good genectics. I had originally only had enough to get 2 packs, but with their prices and then the 420 promo I was able to get 3. I will log in again to give my opinion on the packaging and what not when it arrives. I really dont think i will be disappointed, but to give a good review I guess I need to add that as well. So far so good.