BIG problems with HTG Supply

Bagelthief

Well-Known Member
i placed an order from HTG supply a few weeks ago, and the light i got was a piece of shit. it had dents and paint chips all over, had an obviously used ballast (rust, dirt stuck too it, etc.), among other tell-tale signs it was used goods. i contacted them, and wrote a very detailed message on the issue. the solution was to send me another "new" light, with instructions to ship the old unit back in the same box. new light has already arrived...to my surprise, its alot worse off then the first light. deep dents, nicks, and paint scuffs. the ballast has been ripped out of its housing and a wire was left unattached to the ballast. Im lucky the glass cover wasnt cracked or something. on top of all that, they didnt even give me a return sticker for the first light. i dont know what the fuck is going on, but im not happy. i will not be ordering shit from them anymore. if i want used goods, ill go to craigslist.
 

Hidden Dragon

Well-Known Member
This totally surprises me. I have had excellent service & products from HTG. I would call and talk direct to Tony about your problems.

I'm a pathological perfectionist, and if they can satisfy me, they should be able to satisfy anyone.:confused:
 

panhead

Well-Known Member
Without pics it didnt happen,too many newbs come here crying about htg sending them gear that supposedly looks like it came from a mud hole,its pretty common knowledge that htg holds a huge share of internet grow sales not to mention pretty much rules ebay,i would not put it past a competitor to post shill posts in order to defame them.

Ive had nothing but excellent brand new gear from them & quick service & believe me i own alot more than a silly 400 watt econo light from them,without pics of both the lights i call bullshit.
 

Bagelthief

Well-Known Member
learn to read asshole. as i already explained, the bitch is coming home with the camera after 8. the pics will be up by 9. trust me, if i had the camera they already WOULD be up. just be patient.
 

natrone23

Well-Known Member
The shit I got from HTG was great, one time they for got something, I called them they gave me the thing that was missing and they gave me an extra one too
 

panhead

Well-Known Member
trust me, it wasnt the shit 100 doller 400W either. it was their 200 dollar floralux system.
Asshole......maybe,skeptical.............surely.

We've seen these threads before,always from new members & always without pics & usually followed by links to much smaller shops offering grow gear,post pic's of these lights & make a believer out of me,dont forget to post pics of all the problems you described in the inital post.
 
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