The Attitude Seedbank Credit Card Fraud Charges

[dgaf757]

Hey everybody. I know you look at the title and go "i use them all the time without any major problems". Well I too thought this as I used them every single month for a year or so. I never had anything too serious, just a couple forgotten orders, got charged for some extra shipping precaution... nothing too big. Well as of Jan. and March promo's period, I ordered like I usually did only in Jan&Mar I order double what I normally get for a patient I know.

This next paragraph goes exactly to the T of both Jan&Mar orderes... I placed my order during the promotion period. After doing so and going through their Sage Pay server to complete the transaction I got this message from Sage Pay:"
Notification

Your order fromAttitude Giftshas been successful.
The unique reference for this transaction is:CC3744492652"

Ok so then I go to work, I get home, I check into my attitude login and see that this order that I got the confirmation from sage pay on... says it hasnt been paid for. So in all positive vibes I contact Attitude asking if they got my payment, and heres what Rachel told me..."
Hi there

I am sorry but your payment did not go through, please try again, let us know if you still have problems.


Many Thanks
Rachel
The Attitude"

So Im pretty unhappy because my credit card, when I login to my visa account, says that I have been charged for the order and the money has already been recieved by "attitude gifts". So I call my bank to see if this is really true or if there is some glitch. Nope they took the money is what im told.

So again, in all positive vibes I place ANOTHER order, EXACTLY the same as the first order... and heres what Rachel then has the nerve to send me..."Hi there

I have checked our payment system again and have located your payment for the first order Cart - 278215-110304

I am sorry for that, sometimes this happens when clicking back at the end of the checkout process, please let me know if you would like me to process this, I will include the promo, or if you would like a refund.

Sorry again!"

Ok so at this point Im really trying to keep my cool and be nice and i told her that i wanted ONE order, since they were both the same, and I wanted everything else in the first order and I told her I DID want a refund for the second order.

So the next day I go online to check my credit card statement and when I did I found TWO $160 charges, both from "attitude gifts". So frantically I tried contacting them about it and Im still nice at this point saying that they must have made some kind of mistake. So I get no response that day, then i send one the next day to no response... long story short I have been sending emails every day since March 7th, I have called at least once a day (im 5 hours behind them) and EVERY time I call, Rachel isnt available, they ask me to leave a message, dont care what I have to say, and tell me I need to resolve it with her. So I was hoping that maybe a little bit of common sense on their part would prevail and Id get a call back or SOMETHING.

Nope! They dont give two shitts, and because of their very obvouius fraudulent use of a credit card, Im going through all of the possibilities that I can think of to notify anyone and everyone abut this, so they they dont have this same thing happen to them. Like I said I went a loong time with them where they screwed up little things, but for them to do this TWO months is really pissing me off. I should have learned back in Jan, but I didnt so now Im paying the price.

 

[Serapis]

They did not fraudulently charge your card.... YOU placed TWO orders.... Why in the world would you place a second order over a payment issue? That makes no damn sense. Had you looked at your order history, you would have seen the order, then you just contact them and provide transaction number from Sage.... Why on earth would you place a duplicate order and go through the check out process AGAIN?

Rachel isn't ignoring you, she's been busy fixing a LOT of fuck-ups associated with the March Promo.... take a number....

 

[theFLAKE]

I have to agree i woudn't of placed another order til it was sorted. I was concerened at 1st when they changed to SAGE pay but all went well so no probs with attitude here. Nice1

 

[dgaf757]

i originally called sage pay after rachel told me to place another order. sage pay told me that their server might have gone down, but to do whatever the attitude had said to do because they werent responsible for merchandise. and the part about why would i, well because when i called my credit card after the first time, they said the payment was deducted from my account, but the attitude hadnt yet taken the payment on their end. they said if attitude didnt take the payment within 7 days, it would automatically be credited back to my account.

so since they hadnt actually processed the first payment, and rachel said she wouldnt take it, because i told her specifically that if they just left the money alone from the first order and didnt process it... itd be automatically credited back. after i placed the the second order and i had been told that they wouldnt take the original payment... they then took the payment.

as far as it being fraud... after talking to my credit card company it is perfectally witnin the federal fraud statutes because what they did by asking me if i wanted a refund, me saying i did and by me telling them that i didnt authorize the first payment its misleading and then from that becomes a fraud issue. so it is being treated as such, and lucky enough for me, my sister is an attorney within this practice of law. so bashing me for placing a second order, after being told that there was no first payment from their mouths, being told the same thing from their third party payment service (who i contacted recentally and they also told me that it was fraud and i need to seek the proper amendment within the legal limitations) isnt really brilliant when my entire purpose of this was to make it clear ... attitude will lie to you to do anything they can to get your money. the jist of this isnt that i had used this company for quite some time and trusted the fact that they really wouldnt fuck me over. but hey thanks the hits make it stay up there to get my point across even better so much appreciated

 

[dgaf757]

and you know what, im not even that pissed about getting 2 orders... that wouldnt have been such a big deal to me. whats the real kicker is they didnt have the common sense to put everything all in one shipping bag. if i didnt have to pay for the SECOND shipping charge when i already had one order coming, i wouldnt have followed through with the fraud charges. but its the plain stupidity that is making me so pissed as well as they havent responded to about 12 emails and at least 12 phone calls. so yeah, after that long not calling someone back is rachels stupidity.

(edit: and i already took a number FOURTEEN days ago since my original order was placed at 10:18am GMT. i should have been at least number 150 and if you cant handle 150 fuckups in 14 days you need a new job... like sitting on RIU all day)

 

[Serapis]

You DID authorize the first payment.... Attitude isn't out to defraud you dude, chill out and get it sorted.... this ain't the place.... When you sign those papers and affidavit, attesting under penalty of perjury, make sure you put down that you DID auth the charge, because Sage Pay is going to cop your IP address and verify that transaction came from same computer that placed order.

There is nothing fraudulent about this. Even if you end up with 2 orders, it ain't fraud, unless you lie on the affidavit.... suggest ya don't.

 

[racerboy71]

i'm still confused about where any fraud has occurred here.. you are getting two orders from them, both of which you've paid for.. its not like they are only sending you one order and charging you for two.. you are in fact getting two orders, so where is the fraud?? and you did in fact give them permission to charge your card for the first order the second you went to sage pay and made your payment.. signed sealed and delivered in my eyes..

 

[sir rance alot]

They did not fraudulently charge your card.... YOU placed TWO orders.... Why in the world would you place a second order over a payment issue? That makes no damn sense. Had you looked at your order history, you would have seen the order, then you just contact them and provide transaction number from Sage.... Why on earth would you place a duplicate order and go through the check out process AGAIN?

Rachel isn't ignoring you, she's been busy fixing a LOT of fuck-ups associated with the March Promo.... take a number....

Exactly... Im not sure if Rachel or Attitude is to blame... You said you placed an order after checking your credit card online and saw that it was billed.
You could have resolved this by telling your credit card company that the charge was a mistake.

 

[Serapis]

or a double billing......dupe charge.... they handle those differently from fraud... what you are doing is putting a hit on Sage pay that goes on their MC/Visa record. If they get so many, they could lose ability to process those cards... I think it is time you explained in detail what happened, but you only have to say souvenirs.

 

[racerboy71]

yah... i think your going about this the complete wrong way m8.. nothing has been fruadulent.. at the best, it was a misunderstanding on both parties count.. all you have to do is talk to your credit card co. and explain the dillio.. but i don't think that you've got a leg to stand on being that your getting two orders.. i just don't understand the problem other than you screwed up and made a second order without waiting to see what was going to happen with the first order..

 

[Brick Top]

Placing a second order was a MAJOR mistake until any and every possible question about your first order had been taken care of.

You should have waited and then after finding that the first order had been charged to your credit card C&Pd the statement, deleting any possible account numbers that might show, or at least all but the last four since they might have been needed to match up the payment to an order, and emailed it to Attitude showing proof of payment and then let them either find what was missing or send what had clearly already been paid for.

I can see where you could be upset but you should be equally or more upset at yourself than at Attitude since it was you that placed a second order without first receiving full and total clarification on the first and checking to see if you had been charged.

It is sort of like when you purchase other things online or pay bills online and there is a warning saying the process might take a few moments so don't press send/make payment a second time or there will be duplicate charges/payments. You wouldn't do that, would you? You would wait to make sure the payment went through and then if there was any question of if it did you would first double check and find out what happened and why before possibly paying a second time or placing a duplicate order. Or at least I would hope you would.

 

[jesus of Cannabis]

newbie to ordering online as well!

 

[MasterGreenThumb]

I have to agree, no fraud was committed by Attitude, maybe a simple misunderstanding by one of their employees. This happens all the time in retail, it is common for a CC not to go through right away. If you would have contacted them as soon as you noticed your mistake of placing two orders, they probably would have canceled your second one.

Peace MGT

 

[jesus of Cannabis]

I have to agree, no fraud was committed by Attitude, maybe a simple misunderstanding by one of their employees. This happens all the time in retail, it is common for a CC not to go through right away. If you would have contacted them as soon as you noticed your mistake of placing two orders, they probably would have canceled your second one.

Peace MGT

it wasnt one of their employees, it was the OP and makign a 2nd order and The Tude processed it as would any other business on the world.

I hate when people place blame when there isnt any to place other than stupidity.
OP should make another thread apologizing to The Tude

 

[BBYY]

Hey everybody. I know you look at the title and go "i use them all the time without any major problems". Well I too thought this as I used them every single month for a year or so. I never had anything too serious, just a couple forgotten orders, got charged for some extra shipping precaution... nothing too big. Well as of Jan. and March promo's period, I ordered like I usually did only in Jan&Mar I order double what I normally get for a patient

This next paragraph goes exactly to the T of both Jan&Mar orderes... I placed my order during the promotion period. After doing so and going through their Sage Pay server to complete the transaction I got this message from Sage Pay:"
Notification

Your order fromAttitude Giftshas been successful.
The unique reference for this transaction is:CC3744492652"

Ok so then I go to work, I get home, I check into my attitude login and see that this order that I got the confirmation from sage pay on... says it hasnt been paid for. So in all positive vibes I contact Attitude asking if they got my payment, and heres what Rachel told me..."
Hi there

I am sorry but your payment did not go through, please try again, let us know if you still have problems.


Many Thanks
Rachel
The Attitude"

So Im pretty unhappy because my credit card, when I login to my visa account, says that I have been charged for the order and the money has already been recieved by "attitude gifts". So I call my bank to see if this is really true or if there is some glitch. Nope they took the money is what im told.

So again, in all positive vibes I place ANOTHER order, EXACTLY the same as the first order... and heres what Rachel then has the nerve to send me..."Hi there

I have checked our payment system again and have located your payment for the first order Cart - 278215-110304

I am sorry for that, sometimes this happens when clicking back at the end of the checkout process, please let me know if you would like me to process this, I will include the promo, or if you would like a refund.

Sorry again!"

Ok so at this point Im really trying to keep my cool and be nice and i told her that i wanted ONE order, since they were both the same, and I wanted everything else in the first order and I told her I DID want a refund for the second order.

So the next day I go online to check my credit card statement and when I did I found TWO $160 charges, both from "attitude gifts". So frantically I tried contacting them about it and Im still nice at this point saying that they must have made some kind of mistake. So I get no response that day, then i send one the next day to no response... long story short I have been sending emails every day since March 7th, I have called at least once a day (im 5 hours behind them) and EVERY time I call, Rachel isnt available, they ask me to leave a message, dont care what I have to say, and tell me I need to resolve it with her. So I was hoping that maybe a little bit of common sense on their part would prevail and Id get a call back or SOMETHING.

Nope! They dont give two shitts, and because of their very obvouius fraudulent use of a credit card, Im going through all of the possibilities that I can think of to notify anyone and everyone abut this, so they they dont have this same thing happen to them. Like I said I went a loong time with them where they screwed up little things, but for them to do this TWO months is really pissing me off. I should have learned back in Jan, but I didnt so now Im paying the price.

Why do you include attitudes emails to you , but not yours to them? Your argument is biased. Seems like there is not a problem anyways and I see nothing fraudulent. Only thing is did you get your money back when requested?

 

[racerboy71]

Why do you include attitudes emails to you , but not yours to them? Your argument is biased. Seems like there is not a problem anyways and I see nothing fraudulent. Only thing is did you get your money back when requested?

he did not get his money back, but he says that he got two orders.. same thing in my eyes as he got what he paid for.. twice..

 

[MasterGreenThumb]

I wasn't saying it was their fault, what I meant to say is one of their employees "may have" made a mistake when this dude contacted them. Maybe they didn't fully look into his issue or maybe he was rude & they blew him off or maybe they didn't see his pending order. I know from personal experience that most online order systems allow you to view all orders even pending orders, which is what happens before a credit card is processed.

Anyways, I agree an apology is most likely in order.

Peace MGT

it wasnt one of their employees, it was the OP and makign a 2nd order and The Tude processed it as would any other business on the world.

I hate when people place blame when there isnt any to place other than stupidity.
OP should make another thread apologizing to The Tude

 

[BBYY]

he did not get his money back, but he says that he got two orders.. same thing in my eyes as he got what he paid for.. twice..

regardless if he clicked submit twice, then he has nothing. Not sure if attitude takes returns? If not its seeds! Who dont want em?

You would have to be a family lawyer to accept this case as everyone else would tell you to fuck off.

I got a tip, be patient and pay in international M.O's.

 

[Brick Top]

Not sure if attitude takes returns? If not its seeds!.

From Attitude's site:

Returns

If you require seeds to be returned then the have to be completely unopened and also be in the original packaing. If on receipt the goods are faulty then please take the following steps:
Complete the return form enclosed with goods and send back within 14 days of receipt
Please pay the return postage and send back by recorded delivery so you have a proof of posting
We can repair a faulty product within the first 3 months (or replace it depending on the fault)
If the item is in stock we will replace it immediately. If not we will give a credit note or a refund with postage
Postage will not be charged on replacement/repair of faulty goods
If on receipt you are not happy with your goods please take the following steps:
Complete a return form stating the reason for return and enclosed with goods and send back within 14 days of receipt.
Goods must be returned in the same condition as they were received.

 

[Ganymede]

Sounds like someone fucked up and wants to blame it on the company to get the money back.