Unbiased 4/20 order from Neptune..
I ordered from neptune on 4/20 for the first time.
I used the MESH system, recieved confirmation and my order was placed. Recieved an order number an all.
On 4/27 I send an email asking for a shipping receipt or something, no reply.
4/29 I again send an email with no reply.
4/30 I send another no reply.
Finally 5/3 I send yet another email and get a reply.
Apparently my order got lost. My product is now out of stock. Im allowed to replace my order with something else....... Has anyone ever tried to order In-house beans? They are hard to come by.
I settled on another breeder, neptune said they would send me some freebies for the issues.
Its great of them to send freebies for a mistake, I however waited and waited for King sherbert to come back into stock, it did for one day...... Nothing is going to make that better, I got a consolation prize I still paid for.
Overall I wouldn't do business with Neptune again unless someone gave me a free voucher. Ill support elsewhere everyday.