HLG 600 RSPEC, hope I did right

[PadawanWarrior]

So I have done the measurements. Funny thing is the comparison I showed is also wrong, what is with HLG? So the comparison chart shows the box size under the specs, not the panel size . According to the individual spec sheets the 550 is 26" X 20" and the 600 is 26" X 21.5". The panel they sent me is in fact a 600 heat sync and measures 26" X 21.5". I have emailed back to HLG and asked them about a replacement product sticker but have yet to get a reply.

In the end I am still not happy with this ridiculous thing they have done. There is just no excuse for a company to put wrong labels on stuff just to get it out the door. I am hoping they can send me a proper sticker for it as that is how it should be. I am just surprised at the stupid thing they have done, in the fact that their support over the phone told me that the 550 and 600 where the same panel when in fact they are not. Mostly that they didn't make a mistake but rather intentionally put the wrong label on it after having multiple complaints about the same issue. Here is hoping that this is the only trouble I have. Still have my fingers crossed that they will send me the correct label. Imagine trying to sell this thing down the road and having to convince someone of the fact that it is not what it is labeled as.

At least it's the right heatsink. That is disappointing that they put a different sticker on it. I wouldn't be happy either. Maybe they'll give you more of a discount.

 

[farmingfisherman]

Where is the sticker you are referring to? Is it something you could peel off and be done with? I mean everything else on the light is correct, right? In my mind if the specs are what HLG advertises then its the light you ordered..

 

[Doug Dawson]

At least it's the right heatsink. That is disappointing that they put a different sticker on it. I wouldn't be happy either. Maybe they'll give you more of a discount.

Maybe, at least I got the light I paid for. If it were a mistake I would be happier but they did it on purpose. While it does not speak to the product it does speak volumes about bad business practices. In the end I will just accept this one but it does leave a bad taste in my mouth regarding this company. Hopefully when I grow some fantastic weed under it those feelings will just go away

 

[bk78]

Sounds like some mars hydro type of shit going on here.

 

[PadawanWarrior]

Maybe, at least I got the light I paid for. If it were a mistake I would be happier but they did it on purpose. While it does not speak to the product it does speak volumes about bad business practices. In the end I will just accept this one but it does leave a bad taste in my mouth regarding this company. Hopefully when I grow some fantastic weed under it those feelings will just go away

I'd try calling them, or send them another Email, but do it diplomatically and you might get hooked up with a bigger discount. That's what I would expect from them, or at least send you the correct sticker, or both. That's too bad about your experience. I hope they resolve it for ya.

 

[bk78]

Does it electrocute you?

 

[Doug Dawson]

Where is the sticker you are referring to? Is it something you could peel off and be done with? I mean everything else on the light is correct, right? In my mind if the specs are what HLG advertises then its the light you ordered..

That's not the point. It is unscrupulous and misleading to purposfully put a tag on a piece of electronics with the wrong model and power ratings. It also shows it was manufactured in 2019 when the model did not yet exist. Can you imagine trying to sell this down the road if you decided to, how do you convince the person buying it that the tag means nothing? While I agree that in the end I got the light I ordered it says bad things about HLG to pull a stunt like this. Not even sure it is legal intentionally labeling electronics with the wrong info. Is it legal to put the wrong power ratings on electronics? I don't know but I doubt it is. Should one not expect better from a top tier lighting company, I think we should. According the the quote I posted from HLG themselves they have had tons of complaints about this yet still do it? Why would that be? They cannot afford to buy correct stickers? I think the real answer is they cannot be bothered and if they cannot be bothered what else do they short cut? The bottom line is they are wrong. I will accept the light as it is what I wanted and paid for. I am just not happy they intentionally did this and wanted to share. I will be growing with this light and my hopes are this is the only complaint I will have about them. The lady at HLG Canada was very nice and did respond to me so I am hoping she can arrange to send me a proper product sticker.

 

[farmingfisherman]

Does it electrocute you?

Think you have to pay extra for that service!

 

[Doug Dawson]

I'd try calling them, or send them another Email, but do it diplomatically and you might get hooked up with a bigger discount. That's what I would expect from them, or at least send you the correct sticker, or both. That's too bad about your experience. I hope they resolve it for ya.

I did email the lady back asking for a new sticker, that would make the product right. I have been nice with her as it's not her doing, hopefully she can help. It is my hope that this is the only complaint I will have with them and that it is all positive from here forward. The funny thing is I did call them yesterday when I first saw this, the clown on the phone told me this was normal and that the 550 and 600 were identical except the driver. Even the spec sheets show the difference so I guess he was just trying to get me off the phone. Thanks for the input, I will let everyone know the final outcome. Than soon will do my first grow under this light and hopefully have nothing but praise for this LED.

 

[PadawanWarrior]

I did email the lady back asking for a new sticker, that would make the product right. I have been nice with her as it's not her doing, hopefully she can help. It is my hope that this is the only complaint I will have with them and that it is all positive from here forward. Thanks for the input, I will let everyone know the final outcome. Than soon will do my first grow under this light and hopefully have nothing but praise for this LED.

I'd think they'll take care of you. I hope so, because I recommend them a lot. I love all mine.

 

[Doug Dawson]

I'd think they'll take care of you. I hope so, because I recommend then a lot. I love all mine.

Thanks bud, I will let you know. I want to love mine too and think I will. While this bothers me it won't stop me from keeping the light and does not speak to the product itself. We shall see what Mandy at HLG can do, if nothing else she has been nice and is trying to help so I have to give her credit for that.

 

[farmingfisherman]

I know its a lot of money but after learning that the specs of the light are correct other than the sticker i'd put my energy elsewhere. Stickers don't really mean a whole hell of a lot. Peel it off. Model year doesn't mean shit. People are buying 2021 cars already and yet its still 2020. The fact that HLG did the testing and decided that the light could be driven at a higher wattage which will mean better results means that they care about what they are putting out there. As far as selling the light in the future the fact that it is a HLG really is all that matters. I bought 6 HLG 260's with the older 3000k boards with the extra large heat sinks used this spring. I bought them because they are HLG and with that completely rebuildable. I can and will modify two of the lights to the new R spec boards (which will be sick!) when money allows and one to a more veg friendly spectrum. The others I will likely sell unless I can convince the wife to let me either convert our spare room or garage to a true grow room. Not trying to make you sound like you don't have valid points but the fact is that screws fall out all the time. People screw up. I know I've fucked up more in my life than I like to admit. I'd be really happy knowing that you (I know I am) have a great community here that has experience growing and using HLG lights to fall back on if you ever have any questions. Congrats and can't wait to see what you can make happen with your investment.

 

[farmingfisherman]

Sounds like some mars hydro type of shit going on here.

With the exception that you can actually call and someone will actually answer the phone and try to answer your questions.

 

[Doug Dawson]

I know its a lot of money but after learning that the specs of the light are correct other than the sticker i'd put my energy elsewhere. Stickers don't really mean a whole hell of a lot. Peel it off. Model year doesn't mean shit. People are buying 2021 cars already and yet its still 2020. The fact that HLG did the testing and decided that the light could be driven at a higher wattage which will mean better results means that they care about what they are putting out there. As far as selling the light in the future the fact that it is a HLG really is all that matters. I bought 6 HLG 260's with the older 3000k boards with the extra large heat sinks used this spring. I bought them because they are HLG and with that completely rebuildable. I can and will modify two of the lights to the new R spec boards (which will be sick!) when money allows and one to a more veg friendly spectrum. The others I will likely sell unless I can convince the wife to let me either convert our spare room or garage to a true grow room. Not trying to make you sound like you don't have valid points but the fact is that screws fall out all the time. People screw up. I know I've fucked up more in my life than I like to admit. I'd be really happy knowing that you (I know I am) have a great community here that has experience growing and using HLG lights to fall back on if you ever have any questions. Congrats and can't wait to see what you can make happen with your investment.

Thanks bud, much appreciated. There is no more energy to be wasted on this, either they will send me the correct sticker or they won't. I am not going to ship the light back over it. It's not the quality of the light that concerns me now that I have manually verified the model myself, more the quality of the companies business practices. I get people make mistakes, my big issue is this was not a mistake, it was totally intentional. When I get a response from a reputable company stating they put the wrong tag with incorrect power readings, model and year of manufacturer on it purposefully I have to wonder what else I cannot trust from them. Especially when the HLG spokesperson states they have had many complaints about it but continue to do it. Had it been a mistake it would have been much easier to overlook.

Now that said I expect good things from this light. I look forward to setting it up soon and reaping the benefits of my purchase and am really happy to have folks with real experience using the product to ask for guidance from. I don't want to bash HLG, honestly it is the exact opposite, I want to be able to sing their praises. Hopefully this is the only negative I will be able to offer with regards to them and from here on it will be nothing but good. Fingers crossed. Many thanks for your response and good vibes.

 

[Doug Dawson]

With the exception that you can actually call and someone will actually answer the phone and try to answer your questions.

LOL, the guy I spoke to used perfect English so that was a bonus, everything he told me was wrong but at least I understood him. The lady I emailed on the other hand was fantastic do deal with and at least gave me correct info.

 

[farmingfisherman]

LOL, the guy I spoke to used perfect English so that was a bonus, everything he told me was wrong but at least I understood him. The lady I emailed on the other hand was fantastic do deal with and at least gave me correct info.

I've totally answered a phone and tried to help before when I shouldn't have. Probably a fork lift driver trying to help out when the tech person had to pee.

 

[Doug Dawson]

I've totally answered a phone and tried to help before when I shouldn't have. Probably a fork lift driver trying to help out when the tech person had to pee.

LOL, I really think you have that nailed. The guy had to put the phone down after a couple seconds to grab a rag, said he had spray foam all over himself. Was likely a shipper/receiver trying to help out.

 

[buyyouabeer]

Perhaps you could remind them of this:

Competition Bureau Canada - Home

Competition Bureau Canada - Homepage

www.competitionbureau.gc.ca

Subsection 7(1)
Prohibits the sale, importation or advertisement of a prepackaged product that has a label applied to it that contains false or misleading representations relating to or reasonably regarded as relating to that product.

I was pretty sure that Canada would have some consumer protection laws that covered this.

 

[Doug Dawson]

Perhaps you could remind them of this:

Competition Bureau Canada - Home

Competition Bureau Canada - Homepage

www.competitionbureau.gc.ca

Subsection 7(1)
Prohibits the sale, importation or advertisement of a prepackaged product that has a label applied to it that contains false or misleading representations relating to or reasonably regarded as relating to that product.

I was pretty sure that Canada would have some consumer protection laws that covered this.

Thanks very much for looking that up, I figured there was something out there. Much appreciated.

 

[buyyouabeer]

Thanks very much for looking that up, I figured there was something out there. Much appreciated.

Oh you are welcome Doug, I always enjoy talking with our northern neighbors visiting the coastal state parks here in Oregon. Or I used to, fuck 2020. My wife and I joke that we can tell if a campsite has Canadian visitors by the extremely elaborate blue tarp shelters that are erected. Is tarp building 101 a required class in school?