Kingbright 240w with Meanwell driver flickering?

Airwalker16

Airwalker16

Well-Known Member
sugarleaves9999 said:
Maybe I'm just lucky. The light was delivered and I tried it the next day. After it failed within an hour, I contacted the seller and explained the problem. I was messaging the seller through Alibaba and they were very responsive. Honestly A+ on service so far (knock on wood). Apparently they have an agent in the US that I will be shipping to.

I paid via PayPal so I believe the purchase should be protected through them if the seller refused to help, but I hope I don't have to use that.



Definitely not using it. I'm sending everything back and they're sending an entire unit. Guess we'll see what happens.
Click to expand...
That's very very honorable that they will just accept the entire order back and send a replacement because honestly, that's what you deserve. Who knows what damage those board's received with the driver throwing the much output at em'.
 
sugarleaves9999

sugarleaves9999

Member
Airwalker16 said:
That's very very honorable that they will just accept the entire order back and send a replacement because honestly, that's what you deserve. Who knows what damage those board's received with the driver throwing the much output at em'.
Click to expand...
Yea I've honestly surprised at the level of service so far, as it doesn't seem to be standard based on what you guys are saying. And yea, once I saw that 500+ watts I got really nervous for the boards and shut everything down.

JimmyNuggs said:
Who's paying for the return postage, btw?!
Click to expand...
They said they would send me a label, so they are.
 
sugarleaves9999

sugarleaves9999

Member
Airwalker16 said:
Well, if what he said is true and there really is a vendor in the US, they should let him use their account for shipping, but more than likely, won't.
Click to expand...
Yea I'm not sure why they have an agent in the US. The package I received was shipped from China, and I assume the replacement will be as well.
 
Airwalker16

Airwalker16

Well-Known Member
sugarleaves9999 said:
Yea I'm not sure why they have an agent in the US. The package I received was shipped from China, and I assume the replacement will be as well.
Click to expand...
I'd assume because meanwell will only take returns for fixing through warranty from the seller I.e. kingbrite and to save their cost of their customer shipping to China for them, they have someone who is in the states. Makes sense to me
 
JimmyNuggs

JimmyNuggs

Well-Known Member
It'll be a shared distribution set up.

They all do it and its because THEY save, not customer.

All of the Chinese LED companies have a central distribution which I understand, is shared with other 'brand names'.
 
Airwalker16

Airwalker16

Well-Known Member
JimmyNuggs said:
It'll be a shared distribution set up.

They all do it and its because THEY save, not customer.

All of the Chinese LED companies have a central distribution which I understand, is shared with other 'brand names'.
Click to expand...
My post may have been worded a bit strangely, but that's what I was implying.
 
You must log in or register to reply here.
Top