Warning for those purchasing from Growerslights/ HLG stuff.

Lucky Luke

Lucky Luke

Well-Known Member
I saw these are in stock at https://growerslights.com/collections/led-grow-lights/products/horticulture-lighting-group-65-watt-quantum-board-led-kit, as you can see it says free shipping.


1 Horticulture Lighting Group 65 Watt Quantum Board LED Lamp 1 $98.99
Scroll for more items
Cost summary
Description Price
Subtotal $98.99
Shipping Free
Total USD $98.99

I placed my order ( Order #574317619 )and they sent me a Thank you:

Order #574317619
Thank you for your purchase!
Hi , we're getting your order ready to be shipped. We will notify you when it has been sent.



but now they want an additional $ 47.14 for shipping. Which is a crazy amount, I have stuff sent from the states that are heavier and larger for $15 to $16 from Boatsnet.com. - love that place!


Shipping

$47.14
Total

$47.14 USD

So one they are trying to charge me shipping for what they said was free and two they are trying to charge me a huge shipping cost AFTER ive paid for the product.

So just be warned.
 
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3

3GT

Well-Known Member
I know this might not be what you're after but for future led builds I'd use bridgelux EB gen2 strips from arrow. Better coverage, efficiency and much cheaper. Arrow has free shipping world wide and 10% off site wide at the moment.
 
GreenLogician

GreenLogician

Well-Known Member
I'd guess they do free shipping within the U.S.?
And then maybe they have designed their website poorly, perhaps they started off only doing U.S. delivery and then when they got the ability to ship worldwide, they didn't update that text?
Orrrr maybe you have whatever browser function that supplies websites with your location, turned off? Then the website might assume you're the default U.S., when it would otherwise give a better figure there?
 
F

Fubard

Well-Known Member
ThatSpudGuy said:
I might be wrong here but im almost sure it says somewhere that the shipping charge would be added up after your order has been placed. I could be mistaken
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It does, and says it clearly.

~ International Shipping Cost Will Be Calculated and Billed Separately
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That's why the shipping part says "free", it's not included in the purchase price and is billed separately.

As I say, perfectly clear and not a rip off. You gotta read things properly if you don't want a surprise.
 
Lucky Luke

Lucky Luke

Well-Known Member
Screenshot 2018-02-09 08.35.39.png
ThatSpudGuy said:
I might be wrong here but im almost sure it says somewhere that the shipping charge would be added up after your order has been placed. I could be mistaken
Click to expand...
Fubard said:
It does, and says it clearly.



That's why the shipping part says "free", it's not included in the purchase price and is billed separately.

As I say, perfectly clear and not a rip off. You gotta read things properly if you don't want a surprise.
Click to expand...
If you click on the link it says free shipping. https://growerslights.com/collections/led-grow-lights/products/horticulture-lighting-group-65-watt-quantum-board-led-kit
I cannot see anywhere where shipping is extra. Could you show me were it is I cannot find it? Normally that comes up before you check out so its all one payment with other sites.
 
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ThatSpudGuy

ThatSpudGuy

Well-Known Member
Lucky Luke said:
If you click on the link it says free shipping. https://growerslights.com/collections/led-grow-lights/products/horticulture-lighting-group-65-watt-quantum-board-led-kit
I cannot see anywhere where shipping is extra. Could you show me were it is I cannot find it? Normally that comes up before you check out so its all one payment with other sites.
Click to expand...
Free shipping is only available to destinations within the continental United States and items will be shipped via standard ground shipping. Multiple item orders may be shipped separately and on different days. An order placed with a shipping address outside of the continental United States will incur a shipping charge. An email will be sent for the additional amount and must be paid prior to fulfilling the order.

https://growerslights.com/pages/shipping-returns
 
Lucky Luke

Lucky Luke

Well-Known Member
GreenLogician said:
I'd guess they do free shipping within the U.S.?
And then maybe they have designed their website poorly, perhaps they started off only doing U.S. delivery and then when they got the ability to ship worldwide, they didn't update that text?
Orrrr maybe you have whatever browser function that supplies websites with your location, turned off? Then the website might assume you're the default U.S., when it would otherwise give a better figure there?
Click to expand...
I went thru pay pall so they get my shipping address at check out.

But yes, trying to purchase these lights has been hard. Ive been trying sense before Christmas....
But I agree if its not a blatant rip off (thats a huge shipping cost) its poor design or at the very lest false advertising.
 
Lucky Luke

Lucky Luke

Well-Known Member
ThatSpudGuy said:
Free shipping is only available to destinations within the continental United States and items will be shipped via standard ground shipping. Multiple item orders may be shipped separately and on different days. An order placed with a shipping address outside of the continental United States will incur a shipping charge. An email will be sent for the additional amount and must be paid prior to fulfilling the order.

https://growerslights.com/pages/shipping-returns
Click to expand...
I stand corrected.
Maybe they should re word / redesign their website and say Free shipping in US only rather than just Free shipping on the main page.. They should also update their invoicing software where pay pal is concerned.
And $50 shipping is HUGE. as stated I get larger heavier items from the states for $15-$16.
 
nc208

nc208

Well-Known Member
Lucky Luke said:
I stand corrected.
Maybe they should re word / redesign their website and say Free shipping in US only rather than just Free shipping on the main page.. They should also update their invoicing software where pay pal is concerned.
And $50 shipping is HUGE. as stated I get larger heavier items from the states for $15-$16.
Click to expand...
Does this charge include duties and customs? When I order from mouser they have a higher shipping charge but take care of all duties and such.
 
Lucky Luke

Lucky Luke

Well-Known Member
Trying to purchase HLG lights has been a struggle. Around Christmas they wouldn't send them to Australia. Then they said they were getting an Australian distributer (still haven't received an email about that, so I'm guessing that didn't happen) and now this.

Its a shame as I really like the product and the reviews have been fantastic. I do understand that its probably the growing pains of a fast growing business but its frustrating.
 
Lucky Luke

Lucky Luke

Well-Known Member
Fubard said:
It does, and says it clearly.



That's why the shipping part says "free", it's not included in the purchase price and is billed separately.

As I say, perfectly clear and not a rip off. You gotta read things properly if you don't want a surprise.
Click to expand...
But it also says free right here. Free means free it doesn't mean TBA. (to be advised)
Screenshot 2018-02-09 08.35.39.png
 
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