Sorry for the long story, but this is what they did to me.
So, I ordered from Herbies and paid the extra for insured shipping just in case my order was lost or damaged. When I received my package, two of my seeds were broken. I contacted them several times and told them the seeds were broken with pieces of the seed coats scattered on the bottom of the baggie and one seed you could actually see the embryo through the broken seed coat. I then received no reply from them.
I then looked on the FAQ section of their website and it clearly states that if you have received broken seeds, or if you are unsatisfied you must send the seeds BACK TO THEM so you may receive replacement seeds or a refund.
I then promptly sent the seeds back to heries per their written istructions. I then got an E-mail from Herbies stating they would not replace my broken seeds due to the fact that when they received them, THEY WERE BROKEN! WTF?! They won't refund broken seeds due to the fact they were broken? They then said they would be unable to tell if they were broken in transit, or if they were broken when I received them. Once again WTF?! Who would go through all the trouble of ordering seeds, along with the added costs of insurance just to return the seeds?
After another E-mail they then told me I should've taken a picture of the seeds, sent the picture to them, then they would have replaced my broken seeds. Once again I responded to them with their instructions, from their FAQ section, on their website:
"My seeds are damaged/faulty, what should I do?
In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us."
So, what do these lying penises do next? They then send me an E-mail stating that THEIR PRINTED instructions are incorrect, their website needs to be changed, and even though I followed THEIR instructions, on THEIR website to the freaking letter, THEIR instructions are wrong, and therefore it is somehow my fault, and they will not refund my seeds. WTF!??
To piss me off even more, they then stated that even though I paid extra and they will not refund my seeds, if i make ANOTHER ORDER through them, they will throw in free random seeds. Like I would ever give these lying assholes another dime after they screwed me the first time.
To warn all others just make sure that if you do order through them, DO NOT send the seeds back, like their website still states, take a pic and send it to them. If not they won't return your broken seeds, because the received them broken of course.
