roseypeach
Well-Known Member
I bought this Dell Inspiron 5720 (17R) laptop about 3 years ago, with Windows 7 home premium installed and a recovery partition but no disk set. Short story, the hard drive crashed. I have a valid, working product key but no operating system to speak of.
II decided to upgrade to Windows 10 (free if you have a valid product key) so I called Dell, they want $20 bucks to send me these disks that I should have gotten three years ago with my purchase to get Windows 7 again to upgrade to Windows 10. So I called Microsoft, They informed me that the manufacturer had to send me recovery disks because it was preinstalled, Microsoft doesn't support it.
So basically I'm being forced to purchase the same Windows 7 just to get the free upgrade to 10.
Can anyone offer advice of what to do? Sorry to sound bitchy but after two hours of being on the phone I'm pretty upset. Thanks for any advice or information!
Peaches
II decided to upgrade to Windows 10 (free if you have a valid product key) so I called Dell, they want $20 bucks to send me these disks that I should have gotten three years ago with my purchase to get Windows 7 again to upgrade to Windows 10. So I called Microsoft, They informed me that the manufacturer had to send me recovery disks because it was preinstalled, Microsoft doesn't support it.
So basically I'm being forced to purchase the same Windows 7 just to get the free upgrade to 10.
Can anyone offer advice of what to do? Sorry to sound bitchy but after two hours of being on the phone I'm pretty upset. Thanks for any advice or information!
Peaches