Here it is guys, you all have an opinion, and experiences with Attitude. So have I, for 5 years, they are the only Seedbank I've used. I've defended them in blogs, and felt they tried to do the right thing. However, my recent interactions, seizures, 20+ emails(will explain in a minute) indicates that the company is being run like a back room porn shop. They sell seeds illegally to the US, and know if they fuck up, customers aren't going to bitch, just like the 50 year old accountant ordering sex tapes his wife won't find. In a word, their attitude stinks.
I had seeds seized in August, contacted them right before the shut down, and they agreed to reship to a DIFFERENT address. They then shut down for 3 weeks. When they reopened, I inquired about my order, different person. In all, I got emails from Jodie, Laura, and "the attitude", none of which had any recollection of my previous emails, pictures of customs clear tape, proof my seeds weren't there. This is about 8 emails. I then resent pictures, with copies of previous emails and new address, which could not be received for a week, kept bouncing back. When they were received, I got an email my seeds were reshipped. 15 emails. I tracked the reshipped seeds, they sent them to the old address, which was not secure. Plus, I didn't want seeds reshipped to an address Customs just stole seeds from, duh. Here's where it got really offensive.
Jodie sends an email asking if I've asked whoever lives there, now, for my seeds, and if I lived with anyone else. I told her that was no one's business but my own, and the error in shipment may cause me a great deal of embarassment, to put it lightly. I also copied her email with the "safe" address, again reminding them that, no, I didn't get my seeds, and that this WAS THEIR MISTAKE.
I then get another questioning email from Laura, asking if I lived at that address, and that the tracking shows it was delivered. NO shit, Sherlock!! I first emailed them when I tracked the damn thing to the old address.
Look, goddamn it, I don't do business with assholes like this. I was NEVER the least bit hostile, in any of my communications. In the last, I did firmly say we shouldn't be having this conversation, given it was clearly their fuck up, with clearly documented emails.
What I'm describing is a cluster fuck, but worse, a company who has a culture of "fuck you", because they know most won't push the issue. It so smacked of screw you, what are you going to do about it?
I've had great experience with Attitude, that's why I used them, never had a problem. But the measure of a company is what they do when you DO have a problem, not what they do when you don't. I will never use these assholes again. You may feel differently, but after the thousands I've spent with them, my loyalty, to have to fight for the right thing, is unacceptable. THEY ARE GOING TO GET SOMEBODY BUSTED!
I had seeds seized in August, contacted them right before the shut down, and they agreed to reship to a DIFFERENT address. They then shut down for 3 weeks. When they reopened, I inquired about my order, different person. In all, I got emails from Jodie, Laura, and "the attitude", none of which had any recollection of my previous emails, pictures of customs clear tape, proof my seeds weren't there. This is about 8 emails. I then resent pictures, with copies of previous emails and new address, which could not be received for a week, kept bouncing back. When they were received, I got an email my seeds were reshipped. 15 emails. I tracked the reshipped seeds, they sent them to the old address, which was not secure. Plus, I didn't want seeds reshipped to an address Customs just stole seeds from, duh. Here's where it got really offensive.
Jodie sends an email asking if I've asked whoever lives there, now, for my seeds, and if I lived with anyone else. I told her that was no one's business but my own, and the error in shipment may cause me a great deal of embarassment, to put it lightly. I also copied her email with the "safe" address, again reminding them that, no, I didn't get my seeds, and that this WAS THEIR MISTAKE.
I then get another questioning email from Laura, asking if I lived at that address, and that the tracking shows it was delivered. NO shit, Sherlock!! I first emailed them when I tracked the damn thing to the old address.
Look, goddamn it, I don't do business with assholes like this. I was NEVER the least bit hostile, in any of my communications. In the last, I did firmly say we shouldn't be having this conversation, given it was clearly their fuck up, with clearly documented emails.
What I'm describing is a cluster fuck, but worse, a company who has a culture of "fuck you", because they know most won't push the issue. It so smacked of screw you, what are you going to do about it?
I've had great experience with Attitude, that's why I used them, never had a problem. But the measure of a company is what they do when you DO have a problem, not what they do when you don't. I will never use these assholes again. You may feel differently, but after the thousands I've spent with them, my loyalty, to have to fight for the right thing, is unacceptable. THEY ARE GOING TO GET SOMEBODY BUSTED!
