Okay so ordered some glass been almost 1 month

Hey ladies and gentlemen i ordered some glass off everyonedoesit.com
its been almost 1 month and they emailed me yesterday saying it hasnt been shipped.
Everytime i email them they respond with answers that dont make sense.
they said it would be 7-10 days to process card payments well its been almost a month.
its my first time having probelms with EDIT

your suggestions would be great
 
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