DO NOT BUY EXTRACTCRAFT it should be called EXTRACTCRAP

I just purchased this machine and was having issues with the bluetooth. The customer service rep (CSR) called me after I emailed him my issue. The CSR immediately accused me of using IOS, when I never mentioned what OS I was on, strike 2, you NEVER assume when it comes to customers, STRIKE 1 because you presumed. STRIKE 3 occurred when Paul, he's the CRAPPY customer service rep, CUSSED at me. I was laughing so hard inside, but I cursed him out so bad he ended up hanging up on me, lmfao. So do this process using a double boiler, you don't want to waste your money or your time with this idiot and EXTRACTCRAP POS.

Hi and welcome to RIU. Did you join so you could rant and give a bad review on the machine? I am not familiar with the equipment but maybe you should post the steps you used from start to finish. Is it possible you did something wrong with your process? Maybe someone here can help you figure it out. I mean crap equipment is crap but if the user isn’t using it properly then it makes great equipment crap.

I have a source turbo I’ve used for a couple years, no issues with it. Sorry you have had a bad experience but just wanted to point out the product works. I’ve never dealt with their customer support so can’t comment on that.

I have a source turbo and when the new crucible came out they sent me a free one from the US to the UK.

So my experience has been pretty solid.

What's that milky fluid ?