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Agreed that they should tell you something, even if it's "no". I can recommend Herbies wholeheartedly for your next purchase, customer service that can't be beat (and also the best freebies IMO). And even more on topic, I've been doing a lot of research the last few weeks and have my own "must...

So if I were to buy a used car from you, and total it as I drive out of your driveway, you should be obligated to replace it, right? Not to be overly critical, but come on. They supplied what you paid for (and more) and you made a mistake that boggles the imagination. (What good would a decoy...