I get both sides.
The first CV purchase I made at GPS was for multiple packs, but it never shipped for over 2 months. I emailed Gu a few times and he offered me a refund if they never came and he gave me Rusty's email to try. Rusty was not quick to mail the order, but when he did he emailed and apologized and told me there would be freebies to make up for it. When the order finally arrived, there were no 'freebies'. I asked Rusty what happened to the freebies, and he said that he put a few extra seeds in each container. And yes, some seed containers did have 6,7, and one even had 8 seeds, but a few only had 5. But most people who order CV gear typically get a few extra beans. And when the package finally did arrive 2 months after ordering, the shipping label was dated the same week as my original order and the package looked sealed. I assume Rusty misplaced the order, found it, and sent it without opening the sealed package. I was disappointed not to get any freebies.
But I grew out some CV gear and really enjoyed most of it. There were a couple that had problems. Triple Nova and Pure Animal hermied on me hard and I ended up with more seeds than flower. I didn't plan on asking for replacements, but when I heard about Rusty's guarantee to replace "even if your dog eats your seeds", I thought I would take him up on the offer. And I wanted to show my support, so I also placed an order for 4 seeds when CV opened its shop online. The day I tried placing my order, I couldn't get the computer to work, so I emailed Rusty to place the order. And in that day, the price jumped on every strain I was ordering (from 88 to 98.50 and stuff). I did the math and the price increases would cost me an extra $25. But I paid it. I mentioned the replacements at the same time and thought Rusty would mail the order at the same time as the replacements. I did get all my order mailed quickly, but for some reason Rusty didn't send the replacements at that time. When the order arrived, I got 5 of every pack except one had 6 seeds. And there was also a freebie pack of Lemon Crash which I really appreciated.
Rusty offered me replacements of Half & Half, East Coast Cookie Wreck, and Hurkle. He said he only had one pack of the Hurkle left and then
@thenotsoesoteric posted he got a replacement pack. Long story short, eventually Rusty did send replacements. It took 6 weeks and I did have to contact him multiple times to see it through. I really appreciate his doing so, and totally still feel that he went above and beyond to do so. But I was again a bit let down when the replacements finally arrived and there were only 2 packs, not the 3 we communicated about. (Ended up with Hurkle and Cheap Thrills.
I do feel that Rusty is a good dude. But I have been disappointed multiple times. Maybe I'm expecting too much. I truly do appreciate how he wrote me a long email telling me how to prevent herms and I really appreciate his advice and have applied that advice in the grow room. Think he was trying to help me and also trying to prevent future replacements for his business, lol.
Let me just say that I also have a pack of weak-ass PRK's from the affected dates. But it is not worth the time and effort for me to try and get them replaced and go through all that again
