STORZ & BICKEL CUSTOMER SERVICE.

rijkmus1

Well-Known Member
Crafty + arrived in less than 60 hours. Planet of the vapes. I even figured out how to resize files and got device registered. 3 year warranty here we go.
 

CarlC

New Member
Here's an email I sent Planet of the Vapes, where I bought the crafty, Planet of the Vapes are a great company, they are concerned how I make out with be & B. The crafty which in my opinion is junk, and Storz and Bickel has the worst customer support, I have ever encountered


Today

Planet of the Vapes Support
1 message
No attachment
8:02 AM
Re: New customer message on August 14, 2021 at 9:47 am
Update Here it is August 21 2021, and I still haven't had my original problem (broken plastic on Crafty, which I originally wrote to you guys about), repaired or replaced by Storz and Bickel. Its been about two months since I first contacted them. The process at Storz and Bickel is always the same, seems to be automated,. You contact " customer support " they tell you to submit an RMA, you do that, then you get a canned email saying they are sending a shipping box, put your crafty in the box and send it back to us...then after a couple weeks, they send you an email, so you can " rate their customer service " even though the original problem hasn't been taken care of . I have yet to receive this shipping box they keep saying that they are sending me, even though they have my correct address. I have been through this same process four times for the same issue, and its still not fixed or replaced. I was tired of getting the run around from Storz and Bickel, on this issue, so repaired the crafty myself so that I could at least use it. I thought I was done trying to get my warranty honored by S&B. Today the on/off switch on my crafty stopped working, it won't turn on, even though the battery is fully charged. I can't even use it now. I don't even feel like dealing with Storz and Bickel anymore, after all the runaround they have been giving me, might just toss the crafty, and chalk it up as a lesson learned. After reading all of the high ratings for Storz and Bickel products, and the Crafty in particular, I bought one from you guys, you guys are excellent, but I will never buy another Storz and Bickel product, in my opinion their crafty is an inferior product, and their " customer support " is almost non=existant. Thanks
 

rijkmus1

Well-Known Member
Here's an email I sent Planet of the Vapes, where I bought the crafty, Planet of the Vapes are a great company, they are concerned how I make out with be & B. The crafty which in my opinion is junk, and Storz and Bickel has the worst customer support, I have ever encountered


Today

Planet of the Vapes Support
1 message
No attachment
8:02 AM
Re: New customer message on August 14, 2021 at 9:47 am
Update Here it is August 21 2021, and I still haven't had my original problem (broken plastic on Crafty, which I originally wrote to you guys about), repaired or replaced by Storz and Bickel. Its been about two months since I first contacted them. The process at Storz and Bickel is always the same, seems to be automated,. You contact " customer support " they tell you to submit an RMA, you do that, then you get a canned email saying they are sending a shipping box, put your crafty in the box and send it back to us...then after a couple weeks, they send you an email, so you can " rate their customer service " even though the original problem hasn't been taken care of . I have yet to receive this shipping box they keep saying that they are sending me, even though they have my correct address. I have been through this same process four times for the same issue, and its still not fixed or replaced. I was tired of getting the run around from Storz and Bickel, on this issue, so repaired the crafty myself so that I could at least use it. I thought I was done trying to get my warranty honored by S&B. Today the on/off switch on my crafty stopped working, it won't turn on, even though the battery is fully charged. I can't even use it now. I don't even feel like dealing with Storz and Bickel anymore, after all the runaround they have been giving me, might just toss the crafty, and chalk it up as a lesson learned. After reading all of the high ratings for Storz and Bickel products, and the Crafty in particular, I bought one from you guys, you guys are excellent, but I will never buy another Storz and Bickel product, in my opinion their crafty is an inferior product, and their " customer support " is almost non=existant.

I had to box mine up and send it to them. Is your crafty working. Maybe they are not going to warranty a cosmetic defects. I don't see any other device out there to go to. So I am captive. CAN you describe what broke or post a pic.
 

rijkmus1

Well-Known Member
Carl I think you have to send it back to them and they will send you a new one. I am concerned about the bad switches. Bold by accident I am old .
 

rijkmus1

Well-Known Member
Carl I assume you submitted a RMA. I had to pack it up myself and send it to S&B USA . I used the original case it came in. Unless you were told otherwise. I searched their page and could not find info on that. A lot has changed there even the warranty on some units. They now have a Price list for repairs. I am taking it easy on my switch to make it last.
How many hours did you have on the Crafty.
 

rijkmus1

Well-Known Member
S&B warranty has changed from the past. I took my broken switch crafty apart. I can't even figure out how the switch operates. Seem like a 5 cent part. This is how they maximize profit. Batteries and cooling chambers are no longer covered. Maybe I am puffing to much Blackend oranges but they seem going down hill in quality . I am trying to figure out if the mighty switch is bigger and then it may last longer. 6 hours on my new crafty+ and battery is stronger and faster.

As I am a heavy user crafty will never last 2 years. Something will fail. At this point if they replace my unit once I will take that. Planet of the vapes is my go to spot. Top notch from order to delivery was less than 60 hours.

Another change I saw in the warranty was that they can replace your device with a re-manufactured one.
 

rijkmus1

Well-Known Member
I neglected cleaning my cooling chambers weekly. Took a while longer to get the tar completely off. We will see how long the 3rd crafty will last. This one is a crafty+ and has a stronger battery. Happy harvest everyone my state is talking legalization .
 
Last edited:

cherrybobeddie

Well-Known Member
I have had The Mighty for four years this month. Never a problem. Bought direct from S & B. I use a WPA and so The Mighty is usually, but certainly not always, inverted into a piece. I quickly threw that gunked up cooling piece into the garbage. Of course, I don't use it everyday, but perhaps average 300 times a year. One of these days it will stop. I see the Mighty + is $400. That's a little much. I would like to purchase the Plenty.
 

rijkmus1

Well-Known Member
I have had The Mighty for four years this month. Never a problem. Bought direct from S & B. I use a WPA and so The Mighty is usually, but certainly not always, inverted into a piece. I quickly threw that gunked up cooling piece into the garbage. Of course, I don't use it everyday, but perhaps average 300 times a year. One of these days it will stop. I see the Mighty + is $400. That's a little much. I would like to purchase the Plenty.
4 years I am committed to the crafty as I have 4 cooling towers. I am going to burn this crafty out at some point. Mighty seems to be the way to go for longevity. I don't think that my crafty+ will last the 2 year warranty being a moderate user. If they send me a new one time will tell. These vapes work really well is a fact. Everything is going up in price 400 prices out a lot of people.
 

Milky Weed

Well-Known Member
Just a heads up I put an order in for the new crafty+ on the storz & bickel website Thursday night, it’s now Monday and they shipped it out.

glad I did not have to wait forever for them to ship
 
>
Top