Ontario Cannabis Store mum on backup delivery plan amid Canada Post strikes, wave of complaints

gb123

Well-Known Member
padding the truth ya think lol

As Canada Post strikes continue, the Ontario Cannabis Store is refusing to say when it will implement a so-called “contingency plan” to get pot to consumers.

That’s despite hundreds of people complaining online that their orders have been stalled or cancelled altogether in the week since legalization.

READ MORE: Ontario Cannabis Store says it had 100,000 online sales in first 24 hours of legalization

Cannabis became legal in Canada on Oct. 17 with provinces and territories launching a range of models using either retail or online stores, or both.

In Ontario, private stores will not open until April 2019 and in the meantime, the Ontario Cannabis Store is the only legal retailer for cannabis in the province.

READ MORE: As Canada Post prepares to strike, Ontario Cannabis Store considering alternatives to meet demands

But in the week since legalization, hundreds of Ontario consumers have taken to social media to complain the online retailer has failed to meet its promised one- to three-day delivery window, cancelled orders without notice and is failing to give any information to consumers about how they plan to deal with the ongoing Canada Post strike.

And as of Wednesday, its customer service hotline is also out of service “due to circumstances beyond our control.”


Iain Montgomery@iain_monty

https://twitter.com/iain_monty/status/1054913423698345984

Quite the understatement. Gong show. “Some people really don't like the Ontario Cannabis Store.” https://www.blogto.com/tech/2018/10/ontario-cannabis-store-complaints/ …

9:52 PM - Oct 23, 2018

Some people really don't like the Ontario Cannabis Store
The Ontario Cannabis Store is turning out to be a bit of an issue, as thousands of customers are having orders cancelled, not shipped, or receiving...

blogto.com

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22Minutes

✔@22_Minutes

https://twitter.com/22_Minutes/status/1054865073095753728

Ontario Cannabis Store hit with complaints about slow delivery, wrong shipments. OCS rep says they were hoping customers would be too high to notice.

6:40 PM - Oct 23, 2018
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In a statement released Tuesday afternoon, the Ontario Cannabis Store said it has processed 100,000 orders so far.

That’s roughly the same amount it had previously said had been placed by consumers over the first 24 hours of legalization.

WATCH BELOW: Canada’s Health Minister talks cannabis legalization


“We ask for and appreciate the public’s patience as OCS continues to process orders as quickly as possible as this new business takes hold in Ontario,” said Patrick Ford, president of the corporation, in the statement.

READ MORE: Can the Conservatives reverse cannabis legalization?

His statement also cited “unbelievably high demand and complications related to rotating strikes at Canada Post” as being to blame for “longer-than-expected delivery times.”

WATCH BELOW: Here’s how much cannabis costs across Canada


Consumers fed up with what they described as a lack of communication and preparation on the part of the Ontario Cannabis Store weren’t satisfied with that response.


Ontario Cannabis Store@ONCannabisStore

· 23h

Replying to @ONCannabisStore
Some first-day customers may be impacted further by the current labour situation at Canada Post. We will continue to provide updates. You can read our full statement here: https://ocs.ca/blogs/media-relations/update-from-the-ocs-on-product-shipping …



James M@jsmyyz


What happened to the backup plan?

6:10 PM - Oct 23, 2018
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Ontario Cannabis Store@ONCannabisStore

· 23h

Replying to @ONCannabisStore
Some first-day customers may be impacted further by the current labour situation at Canada Post. We will continue to provide updates. You can read our full statement here: https://ocs.ca/blogs/media-relations/update-from-the-ocs-on-product-shipping …


Stitchy@Stitchy6
 

gb123

Well-Known Member
The order will be fulfilled, right @
VictorFedeli ? You’re quoted by @CP24 saying that @ONCannabisStore orders would be properly fulfilled even if @canadapostcorp goes on strike. Please invoke your Plan B or notify all of us of our compensation for thousands of late deliveries.

6:38 PM - Oct 23, 2018


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Ontario Cannabis Store@ONCannabisStore

· 23h


Replying to @ONCannabisStore
Some first-day customers may be impacted further by the current labour situation at Canada Post. We will continue to provide updates. You can read our full statement here: https://ocs.ca/blogs/media-relations/update-from-the-ocs-on-product-shipping …








Curtis Mossman@curtismossman



It sounds like we are IN the events necessary for this contingency plan already given your own description pic.twitter.com/G3eCBdQC3y

11:55 PM - Oct 23, 2018





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gb123

Well-Known Member


Ontario Cannabis Store@ONCannabisStore

· 23h


Replying to @ONCannabisStore
Some first-day customers may be impacted further by the current labour situation at Canada Post. We will continue to provide updates. You can read our full statement here: https://ocs.ca/blogs/media-relations/update-from-the-ocs-on-product-shipping …








MisterMcNelson@MisterMcNelson



Spent an hour and a half on hold before giving up. There should be notification emails sent to orders which have been cancelled. The customer service is completely unacceptable. Waiting for a shipment is one thing, but no follow up what so ever is another.

6:41 PM - Oct 23, 2018


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Ontario Cannabis Store@ONCannabisStore

· 23h


Replying to @ONCannabisStore
Some first-day customers may be impacted further by the current labour situation at Canada Post. We will continue to provide updates. You can read our full statement here: https://ocs.ca/blogs/media-relations/update-from-the-ocs-on-product-shipping …








That Guy@ThatGuy30753208



How many orders have been cancelled? I haven’t been told anything, and credit card no long shows the charge. Only government could screw this up this hard.

6:14 PM - Oct 23, 2018


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Ontario Cannabis Store@ONCannabisStore

· 23h


Replying to @ONCannabisStore
Some first-day customers may be impacted further by the current labour situation at Canada Post. We will continue to provide updates. You can read our full statement here: https://ocs.ca/blogs/media-relations/update-from-the-ocs-on-product-shipping …








Chawnsy@chawnsy



You cancelled my order. You gave no indication. You sent a confirmation and you stopped. Explain how you intend to deliver my goods now?

9:28 PM - Oct 23, 2018


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And although the statement reiterated a pledge from the retailer that it has a backup plan to deal with the Canada Post strike, the Ontario Cannabis Store has so far refused to say what it is or when it will be put in place.

“OCS has a contingency plan in the event orders cannot be fulfilled due to the ongoing labour dispute at Canada Post, and will provide details at such time it would become necessary to put this plan into action.” the statement read.

Global News asked a spokesperson for the Ontario Cannabis Store for clearer details about when it will put the contingency plan in place.

So far, no response has been given.
 

gwheels

Well-Known Member
I ordered a quarter when they went live. I just want to see what it tastes like and how it smokes....1 week later and not even an email to say we packed your order.

Wow did they drop the ball hard on this one. The local dealers are running out but they have giant grins on their faces...
 

CalyxCrusher

Well-Known Member
OCS rep says they were hoping customers would be too high to notice.
HAH Did they actually say that? Or did ya add it for comedic effect gb? If they did talk about fucking daft. I don't think those customers would be laughing or returning for another purchase.
 

gwheels

Well-Known Member
HAH Did they actually say that? Or did ya add it for comedic effect gb? If they did talk about fucking daft. I don't think those customers would be laughing or returning for another purchase.
The question is do they actually get anything at all :D lol. The illegal website from BC is next day delivery and has better selection. 100 for a zip of violator kush compared to 10 bucks a gram. Its crazy. And they are sold out of everything.
 

Farmer.J

Well-Known Member
The question is do they actually get anything at all :D lol. The illegal website from BC is next day delivery and has better selection. 100 for a zip of violator kush compared to 10 bucks a gram. Its crazy. And they are sold out of everything.
Faircannacare has some good violator too and it's also cheap. I really like the $2/g sugar kush for making rosin. $425/hp and the rosin from it tastes like Christmas sugar cookies!
 

oddish

Well-Known Member
I ordered a quarter when they went live. I just want to see what it tastes like and how it smokes....1 week later and not even an email to say we packed your order.

Wow did they drop the ball hard on this one. The local dealers are running out but they have giant grins on their faces...
I did the same. Ordered 2 strains I know well (from other providers).
I was just past order #30,000
We got confirmation yesterday that order #1300 shipped

Let me just do some quick math here.
1300 orders in 10 days = 130 orders per day
30,000 / 130 = 230 days
(yes, I know they sat arond with their thumb up their ass for a week and shipped nothing - they're probably shipping 10,000 a day - will know soon)

Let's hope they speed up a bit.
Also, @gb123 can stuff it for saying no one in Ontario would want to buy product from the LPs.
100,000 people in one day :eyesmoke:
 

oddish

Well-Known Member
The real conversation here should be taxation.
At $1 a gram, let's say the average order was only 3 grams - that's 300,000 grams on the first day, which is $300,000 in tax revenue from just the first day.
There's also other taxes built in as I understand it, so the number is even higher.

Screen Shot 2018-10-26 at 7.41.41 AM.png
 

gb123

Well-Known Member
I did the same. Ordered 2 strains I know well (from other providers).
I was just past order #30,000
We got confirmation yesterday that order #1300 shipped

Let me just do some quick math here.
1300 orders in 10 days = 130 orders per day
30,000 / 130 = 230 days
(yes, I know they sat arond with their thumb up their ass for a week and shipped nothing - they're probably shipping 10,000 a day - will know soon)

Let's hope they speed up a bit.
Also, @gb123 can stuff it for saying no one in Ontario would want to buy product from the LPs.
100,000 people in one day :eyesmoke:
LMAOROTFF you really do not GET IT ODD ONE

if ya think 100000 is a lot of GRAMS..all sold to idiots.................. for the first time ever..
you have TONS to learn yet mr.(:
my god lol spit on the pc from laughing at your take on this deal
you probably think there is a shortage of pot as well..


"We got confirmation yesterday that order #1300 shipped"

not delivered yet eh hahahahahaha croak cough spit to much for a ferday

if you had asked nicely I could have helped ya out for half of what ya paid
the same minute
and I guarantee you mine is clean where as yours is NOT its poison sprayed shwags and you know this yet you still buy it and smoke it.sad sad oddd one
 
Last edited:

oddish

Well-Known Member
LMAOROTFF you really do not GET IT ODD ONE

if ya think 100000 is a lot of GRAMS..all sold to idiots.................. for the first time ever..
you have TONS to learn yet mr.(:
my god lol spit on the pc from laughing at your take on this deal
you probably think there is a shortage of pot as well..
There's only a shortage of "legal" pot.
The black market around here is overstocked.
 

gb123

Well-Known Member
The real conversation here should be taxation.
At $1 a gram, let's say the average order was only 3 grams - that's 300,000 grams on the first day, which is $300,000 in tax revenue from just the first day.
There's also other taxes built in as I understand it, so the number is even higher.

View attachment 4221916
fool that equates to 450 per gram of meds..
of pure poison..
and tax is all you care about

complete fool
 
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